Account Manager (Mekari Qontak)

Mekari; Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Mekari is seeking a candidate to manage end-to-end renewal and expansion for Mekari Qontak (CRM & Omnichannel) within existing client relationships.

You will collaborate with internal teams to create and execute campaigns that drive expansion and renewal, perform product demonstrations when needed, gather client feedback to inform the roadmap, and handle renewal emails, quotations, invoices, and weekly reports.

Responsibilities

• Manage end-to-end renewal and expansion for Mekari Qontak (CRM & Omnichannel) with existing clients.
• Collaborate with internal teams to create and execute campaigns boosting expansion and renewal.
• Conduct product demonstrations for existing clients as needed.
• Gather client feedback and work with product team on the roadmap.
• Handle renewal emails, quotations, invoices, and weekly reports.

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

• Manage end-to-end product renewal and expansion to existing clients in Mekari Qontak (CRM & Omnichannel) product.
• Work closely with internal team to create and execute marketing campaigns to boost product expansion & renewal.
• Conduct product demonstrations to existing clients if necessary.
• Continually gather feedback from our clients, then work directly with our product team to provide input on the Mekari Qontak product roadmap.
• Handle administrative duties e.g. the renewal emails, quotations, invoices, and weekly report.