Activation Specialist (Mekari Expense) - Jakarta

Mekari; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Mekari, Indonesia's leading SaaS provider, is seeking energetic professionals to help clients implement our software solutions including Mekari Jurnal, Talenta, Qontak, and Flex. You will assist clients to set up applications, deliver training, and provide consultancy on best practices for Accounting Software, while ensuring active usage and value realization.

Responsibilities include maintaining client portfolios, resolving issues, gathering client information for system implementation,

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

• Assist clients to setup applications appropriate to clients' requirements.
• Provide product training to users.
• Provide consultancy for a client about best practice Accounting Software.
• Maintain account portfolio to ensure activity in usage and transactions.
• Support and provide solutions to clients’ issues.
• Gather client’s information and implement them to the system.
• Assist the developer team with bug testing of the application and new features.
• Regularly report to the manager about client’s needs and problems.