Customer Success Specialist (Mekari Talenta) - Jakarta

Mekari; Jakarta Pusat; On-site; IDR 200,000,000 - 400,000,000; Full time

Job summary

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company.

With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon.

Responsibilities

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Work with your accounts proactively to drive product adoption as well as act as the voice of clients.
• Proactively spot and correct any issues that could affect customer satisfaction, retention, or HR operational success.
• Facilitate periodic reviews with customers, determining new requirements and driving success through engaging, consultative discussions on HR workflows.
• Continually gather feedback from our clients, then work directly with our product team to provide input on the Talenta product roadmap.
• Monitor & handle product renewal and retention, including expansion to upsell modules to achieve company OKRs.

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready #ElevateThroughImpact and raise Indonesia's software standard.

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Work with your accounts proactively to drive product adoption as well as act as the voice of clients.
• Proactively spot and correct any issues that could affect customer satisfaction, retention, or HR operational success.
• Facilitate periodic reviews with customers, determining new requirements and driving success through engaging, consultative discussions on HR workflows.
• Continually gather feedback from our clients, then work directly with our product team to provide input on the Talenta product roadmap.
• Monitor & handle product renewal and retention, including expansion to upsell modules to achieve company OKRs.