Account Manager (Loyalty)

Ultra Voucher; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Ultra Voucher is seeking an experienced Account Manager to strengthen our B2B team. You will develop new business opportunities, manage strategic client relationships, and drive growth through loyalty programs and digital solutions.

Responsibilities include pursuing new clients, researching market trends, presenting proposals, negotiating agreements, and ensuring successful delivery with cross-functional teams. Fluent English and strong communication skills are essential.

Qualifications

• Bachelor's degree in Business, Management, Marketing, Information Technology, or related field.

Responsibilities

• Identify, prospect, and approach potential new business opportunities to expand the company's B2B client portfolio.
• Conduct market research and analyze industry trends to identify potential sales opportunities and provide strategic recommendations for client development.
• Build and maintain strong relationships with existing and prospective clients to ensure long-term partnerships and business growth.
• Prepare business proposals, present products and services, and negotiate commercial agreements with potential clients.
• Serve as the primary point of contact for clients, handling inquiries, complaints, and escalations while ensuring timely and effective resolution.
• Ensure that contractual terms, service agreements, and deliverables are properly implemented and fulfilled by both the company and clients.
• Monitor client performance metrics, analyze business results, and identify opportunities to improve client satisfaction, engagement, and achievement of business targets.
• Coordinate project implementation by developing detailed project plans, tracking progress, engaging relevant stakeholders, and ensuring technical feasibility and timely delivery.

Skills

Account management

Business development

B2B sales

SaaS platforms

Client relationships

Negotiation

English fluency

Cross-functional teamwork

Education

Bachelor's degree in business/related field

Tools

CRM software

Market research tools

Job description

We are looking for an experienced and driven Account Manager to strengthen our B2B business team. In this role, you will be responsible for developing new business opportunities, managing strategic client relationships, and driving business growth through loyalty programs and digital solutions.

Requirements :

• Bachelor's degree in Business, Management, Marketing, Information Technology, or a related field.
• Has 2-3 years of experience in Account Management, Business Development, or B2B Sales.
• Strong understanding of B2B business processes, client relationship management, and commercial negotiations.
• Familiarity with technology companies, SaaS platforms, and digital business solutions.
• Fluent in English, both written and spoken.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong business acumen with a proven ability to identify opportunities and drive business growth.
• Proactive, adaptable, professional, and able to work collaboratively with cross-functional teams.

Job Descriptions :

• Identify, prospect, and approach potential new business opportunities to expand the company's B2B client portfolio.
• Conduct market research and analyze industry trends to identify potential sales opportunities and provide strategic recommendations for client development.
• Build and maintain strong relationships with existing and prospective clients to ensure long-term partnerships and business growth.
• Prepare business proposals, present products and services, and negotiate commercial agreements with potential clients.
• Serve as the primary point of contact for clients, handling inquiries, complaints, and escalations while ensuring timely and effective resolution.
• Ensure that contractual terms, service agreements, and deliverables are properly implemented and fulfilled by both the company and clients.
• Monitor client performance metrics, analyze business results, and identify opportunities to improve client satisfaction, engagement, and achievement of business targets.
• Coordinate project implementation by developing detailed project plans, tracking progress, engaging relevant stakeholders, and ensuring technical feasibility and timely delivery.