Account Manager

PTAP; Jakarta Pusat; On-site; IDR 1,800,000,000 - 3,000,000,000; Full time

Job summary

PTAP in Jakarta seeks an experienced Account Manager to lead key banking client relationships, drive revenue growth, and act as the primary contact for assigned accounts within IT consulting and banking solutions.

You will collaborate with product and delivery teams to tailor offerings, renewals, and expansions, while tracking account health and achieving annual targets with a consultative, value-based approach.

Qualifications

• Must have proven experience managing enterprise banking/financial services accounts.
• Ability to present complex IT solutions in business terms to senior stakeholders.
• Experience with value-based selling and renewal/expansion negotiations.

Responsibilities

• Build and maintain relationships with C-level executives and decision-makers at banks and fintechs.
• Achieve and exceed annual sales targets by upselling and cross-selling banking IT solutions.
• Develop and execute tailored account plans, including renewal strategies.
• Collaborate with product management and solution architects to map {our IT consulting} offerings to client needs in digital banking and compliance.
• Coordinate with delivery, support, and product teams to ensure SLAs and client satisfaction.

Skills

Relationship management

Negotiation

Strategic selling

Communication

Financial acumen

Education

Bachelor's degree in Business/Finance/IT

MBA (preferred)

Job description

We are seeking an experienced Account Manager to manage and grow key client relationships within the banking sector. You will act as the primary point of contact for assigned accounts, driving revenue growth, ensuring client satisfaction, and identifying opportunities to expand our banking solution offerings. This role combines strategic account planning, consultative selling, and cross-functional collaboration with technical teams.

Key Responsibilities:

• Build and maintain strong, long-term relationships with C-level executives and decision-makers at banks, credit unions, and fintech companies.
• Achieve and exceed annual sales targets by upselling/cross-selling banking solutions.
• Develop and execute tailored account plans, including roadmap alignment, and renewal strategies.
• Collaborate with product management and solution architects to demonstrate how our IT consulting services address client pain points in digital banking, open banking, and compliance
• Proactively identify and resolve client challenges, coordinating with delivery, support, and product teams to ensure SLAs are met.
• Stay updated on banking industry trends and competitor offerings to provide strategic insights.
• Maintain accurate CRM records, forecast revenue, and report on account health metrics.
• Lead renewals, expansions, and new contract negotiations in partnership with legal and finance teams.

Education & Experiences:

• Minimum 3+ years of experience in account management or sales within IT consulting, software solutions, or the banking/financial services industry.
• Proven track record of managing enterprise accounts with annual contract values (ACV) exceeding target.
• Deep understanding of banking domain knowledge, including core systems, digital channels, payments and regulatory frameworks.

Required Skills:

• Exceptional verbal and written skills; ability to present complex technical solutions in business terms to non-technical stakeholders.
• Strong negotiation, closing, and objection-handling abilities; experience with value-based selling methodologies.
• Familiarity with IT architectures and banking software ecosystems.
• Customer-centric mindset and resilience under pressure

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