Account Manager - Jakarta

Magada & Co; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Magada & Co seeks a proactive Operational Support specialist in Jakarta Selatan to assist Account Managers and ensure a seamless experience for our commercial merchants. You will conduct market research to identify trends and opportunities, and collaborate with cross‑functional teams to improve processes and customer satisfaction.

Fresh graduates are welcome; strong communication, data insights, and proficiency in MS Office and Google Workspace are valued.

Qualifications

• Fresh graduates welcome to apply.
• Experience in account management, customer support, or related field.
• Familiar with commercial merchant landscape and its players.
• Proficiency in MS Office and Google Workspace desired.
• Strong customer service orientation and data-driven insights.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional operational support to Account Managers.
• Conduct in-depth market research and translate insights into recommendations.
• Collaborate with cross-functional teams to improve processes and customer satisfaction.

Skills

Fresh graduates welcome

Account management experience

Market research

Strong communication

Data analysis

Education

Bachelor's degree in relevant field

Tools

MS Office

Google Workspace

Job description

Description
Job Desc:

• Operational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants.
• Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities. Translate this research into actionable recommendations for our clients.
• Operational Excellence: Collaborate with cross-functional teams to identify and implement process improvements that enhance operational excellence, efficiency, and customer satisfaction.

Job Requirement

Requirements:

• Fresh graduates are welcome to apply!
• Experience in account management, customer support, or a related field in thecommercial merchant industry.
• Familiarity with the commercial merchant landscape, including industry players, challenges, and opportunities.
• Experience with Ms Office and Google Workspace is desired.
• A strong commitment to providing outstanding customer service and support to our commercial merchants.
• Demonstrated ability to analyze data and market trends, deriving meaningful insights to drive decision-making.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
• Number of candidates required: 1 (one) person