Merchant Success & Insights Associate

Magada & Co; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Magada & Co seeks a proactive Operational Support specialist in Jakarta Selatan to assist Account Managers and ensure a seamless experience for our commercial merchants. You will conduct market research to identify trends and opportunities, and collaborate with cross‑functional teams to improve processes and customer satisfaction.

Fresh graduates are welcome; strong communication, data insights, and proficiency in MS Office and Google Workspace are valued.

Qualifications

• Fresh graduates welcome to apply.
• Experience in account management, customer support, or related field.
• Familiar with commercial merchant landscape and its players.
• Proficiency in MS Office and Google Workspace desired.
• Strong customer service orientation and data-driven insights.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional operational support to Account Managers.
• Conduct in-depth market research and translate insights into recommendations.
• Collaborate with cross-functional teams to improve processes and customer satisfaction.

Skills

Fresh graduates welcome

Account management experience

Market research

Strong communication

Data analysis

Education

Bachelor's degree in relevant field

Tools

MS Office

Google Workspace

Job description

Magada & Co seeks a proactive Operational Support specialist in Jakarta Selatan to assist Account Managers and ensure a seamless experience for our commercial merchants. You will conduct market research to identify trends and opportunities, and collaborate with cross‑functional teams to improve processes and customer satisfaction.

Fresh graduates are welcome; strong communication, data insights, and proficiency in MS Office and Google Workspace are valued.