E-Commerce Operations & Customer Support Specialist

Airwokrssupply; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Airwokrssupply is seeking a proactive Customer Support Specialist in Surabaya to ensure outstanding customer service and efficient issue resolution. You will work closely with other departments to improve the customer journey and reinforce the company’s brand in East Java.

The role requires a good understanding of our products and services, enabling you to provide effective solutions and guidance to customers and ensuring satisfaction and timely resolutions.

Qualifications

• Experience in a customer support or client-facing role.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer complaints and issues, working towards satisfactory resolutions.
• Educate customers on product usage, features, and troubleshooting steps.
• Process customer requests, such as orders, returns, and account updates.
• Collaborate with sales and technical teams to address customer needs effectively.
• Document all customer interactions and resolutions in the support ticketing system.

Skills

Customer service

Client-facing

Job description

Customer Support Specialist

Our client is looking for a proactive and detail-oriented Customer Support Specialist to join their established team in Surabaya . You will be instrumental in ensuring our customers receive outstanding support, addressing their needs with efficiency and a focus on resolution. This role requires a strong understanding of our products and services, enabling you to provide effective solutions and guidance. You will work closely with other departments to enhance the overall customer journey and contribute to a positive brand reputation within the East Java region.

About the Role

Our client is looking for a proactive and detail-oriented Customer Support Specialist to join their established team in Surabaya . You will be instrumental in ensuring our customers receive outstanding support, addressing their needs with efficiency and a focus on resolution. This role requires a strong understanding of our products and services, enabling you to provide effective solutions and guidance. You will work closely with other departments to enhance the overall customer journey and contribute to a positive brand reputation within the East Java region.

Key Responsibilities

• Handle customer complaints and issues, working towards satisfactory resolutions.
• Educate customers on product usage, features, and troubleshooting steps.
• Process customer requests, such as orders, returns, and account updates.
• Collaborate with sales and technical teams to address customer needs effectively.
• Document all customer interactions and resolutions in the support ticketing system.

Requirements

• Previous experience in a customer support or client-facing role