24/7 IT Monitoring & Service Desk (L1)

Fortress Digital Services; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Fortress Digital Services is seeking a Service Desk Analyst to handle COB, data restoration, and backup maintenance while providing 24/7 monitoring and acting as the first contact for clients via WhatsApp, email, and phone.

You will monitor system availability, log incidents, and escalate as needed. The role requires a rotating shift schedule, including weekends and public holidays, to meet operational needs.

Qualifications

• Basic knowledge of Linux Operating Systems and networking fundamentals.
• Basic knowledge of Microsoft Office and communication skills.
• Willing to work on rotating shifts including weekends and public holidays as required.

Responsibilities

• Handle internal and external service requests related to COB, data restoration, and backup maintenance.
• Perform 24/7 environment monitoring and act as first point of contact for clients via WhatsApp, email, and phone.
• Monitor system availability; record incidents and service requests, and escalate to relevant teams when needed.
• Work on a rotating shift schedule with a 5-day work week and 2 days off.

Skills

Linux

Networking basics

Microsoft Office

Communication skills

Teamwork

Education

D3 or D4/S1 in IT/CS/CE

Job description

Fortress Digital Services is seeking a Service Desk Analyst to handle COB, data restoration, and backup maintenance while providing 24/7 monitoring and acting as the first contact for clients via WhatsApp, email, and phone.

You will monitor system availability, log incidents, and escalate as needed. The role requires a rotating shift schedule, including weekends and public holidays, to meet operational needs.