Workplace Experience Manager

CBRE; Hong Kong; On-site; HKD 550,000 - 750,000; Full time

Job summary

CBRE, Inc. is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, meeting/event management, and admin duties. You will supervise staff, drive training and coaching, and ensure high-quality client service across the building.

Responsibilities include coordinating daily activities, building client relationships, negotiating with partners, and driving process improvements. Strong leadership and Microsoft Office skills are essential.

Qualifications

• Bachelor's Degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting.
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff.
• Build and maintain trusted client relationships, negotiate with clients and partners to resolve conflicting priorities.
• Ensure efficient and consistent support from the team and suggest process improvements.
• Assess training needs for Workplace Experience teams and clients, and follow safety standards.
• Develop vendor partnerships and manage contract service negotiations with proof of insurance.
• Oversee programs ran by third-party vendors including food delivery, events, transportation, and mail distribution.
• Ensure invoices for business services are processed and accurate.
• Lead by example and align with CBRE RISE values; influence stakeholders to reach agreement.
• Apply cross-discipline knowledge to achieve team objectives and troubleshoot issues.

Skills

Staff supervision

Training & development

Performance evaluation

Recruiting

Coaching

Leadership

Client relationships

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.