Workplace Experience Lead | Concierge, Events & Operations

CBRE, Inc.; Hong Kong; On-site; HKD 550,000 - 750,000; Full time

Job summary

CBRE, Inc. is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, meeting/event management, and admin duties. You will supervise staff, drive training and coaching, and ensure high-quality client service across the building.

Responsibilities include coordinating daily activities, building client relationships, negotiating with partners, and driving process improvements. Strong leadership and Microsoft Office skills are essential.

Qualifications

• Bachelor's Degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting.
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff.
• Build and maintain trusted client relationships, negotiate with clients and partners to resolve conflicting priorities.
• Ensure efficient and consistent support from the team and suggest process improvements.
• Assess training needs for Workplace Experience teams and clients, and follow safety standards.
• Develop vendor partnerships and manage contract service negotiations with proof of insurance.
• Oversee programs ran by third-party vendors including food delivery, events, transportation, and mail distribution.
• Ensure invoices for business services are processed and accurate.
• Lead by example and align with CBRE RISE values; influence stakeholders to reach agreement.
• Apply cross-discipline knowledge to achieve team objectives and troubleshoot issues.

Skills

Staff supervision

Training & development

Performance evaluation

Recruiting

Coaching

Leadership

Client relationships

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CBRE, Inc. is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, meeting/event management, and admin duties. You will supervise staff, drive training and coaching, and ensure high-quality client service across the building.

Responsibilities include coordinating daily activities, building client relationships, negotiating with partners, and driving process improvements. Strong leadership and Microsoft Office skills are essential.