Workplace Experience Manager

CBRE Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

CBRE Limited is seeking a Workplace Experience Manager to supervise staff delivering concierge, reception, meeting and event management, and admin duties within a designated building. You will guide performance, coordinate daily activities, and foster strong client partnerships to ensure service excellence.

Applicants should have a Bachelor's degree (or equivalent) with 3–5 years of relevant experience, strong leadership, and proven proficiency in Microsoft Office.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to convey sensitive information and set performance expectations.
• Leadership skills to motivate team impact on quality and efficiency.
• In-depth knowledge of Microsoft Office products.
• Strong organizational skills.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage daily activities, set schedules and deadlines.
• Build and maintain client relationships and negotiate priorities.
• Ensure staff deliverables are efficient and consistent; suggest improvements.
• Assess training needs for Workplace Experience teams and clients.
• Develop vendor partnerships and manage contract services.
• Oversee third-party programs like events, food delivery, and mail distribution.
• Lead by example and model CBRE RISE values.
• Identify and resolve day-to-day issues within systems and processes.

Skills

Staffing

Selection

Training

Coaching

Mentoring

Performance evaluation

Staff retention

Education

Bachelor's degree preferred

Experience in lieu of degree

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviours that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.