Client-Centric Workplace Experience Lead

CBRE Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

CBRE Limited is seeking a Workplace Experience Manager to supervise staff delivering concierge, reception, meeting and event management, and admin duties within a designated building. You will guide performance, coordinate daily activities, and foster strong client partnerships to ensure service excellence.

Applicants should have a Bachelor's degree (or equivalent) with 3–5 years of relevant experience, strong leadership, and proven proficiency in Microsoft Office.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to convey sensitive information and set performance expectations.
• Leadership skills to motivate team impact on quality and efficiency.
• In-depth knowledge of Microsoft Office products.
• Strong organizational skills.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage daily activities, set schedules and deadlines.
• Build and maintain client relationships and negotiate priorities.
• Ensure staff deliverables are efficient and consistent; suggest improvements.
• Assess training needs for Workplace Experience teams and clients.
• Develop vendor partnerships and manage contract services.
• Oversee third-party programs like events, food delivery, and mail distribution.
• Lead by example and model CBRE RISE values.
• Identify and resolve day-to-day issues within systems and processes.

Skills

Staffing

Selection

Training

Coaching

Mentoring

Performance evaluation

Staff retention

Education

Bachelor's degree preferred

Experience in lieu of degree

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

CBRE Limited is seeking a Workplace Experience Manager to supervise staff delivering concierge, reception, meeting and event management, and admin duties within a designated building. You will guide performance, coordinate daily activities, and foster strong client partnerships to ensure service excellence.

Applicants should have a Bachelor's degree (or equivalent) with 3–5 years of relevant experience, strong leadership, and proven proficiency in Microsoft Office.