Operations Lead

CBRE, Inc.; Hong Kong; On-site; HKD 1,200,000 - 1,600,000; Full time

Job summary

CBRE seeks an Operations Lead to serve as the primary client contact for facilities management across a small to medium property. You will supervise staff, manage daily operations, and coordinate budgets and vendor negotiations, delivering value through CBRE's RISE framework.

The role emphasizes leadership, strategic staffing, and cross-functional collaboration to optimize service delivery and outcomes for clients in a dynamic facilities management environment.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to lead the exchange of sensitive information and set performance expectations.
• Leadership skills to set and achieve targets impacting multiple departments.

Responsibilities

• Provide formal supervision to employees and oversee performance evaluations.
• Coordinate daily team activities, schedules and cross-training.
• Review client plans to ensure staffing levels meet expectations.
• Manage capital project and operating budget reports for a property.
• Negotiate contract services and create action plans to improve financial position.
• Meet with client management to discuss and resolve discrepancies.
• Lead by example applying CBRE RISE values and drive cross-functional results.
• Identify and solve multi-dimensional operational and organizational problems.

Skills

Staff leadership

Performance coaching

Communication skills

Microsoft Office

Organizational skills

Strategic thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

About The Role

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

About The Role

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.