Operations Lead

CBRE Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

CBRE Limited is seeking an Operations Lead to act as the primary client contact for facilities management services for a small to medium-sized property in Hong Kong. This role sits within the Facilities Management function, supporting Property Managers across repairs and investment plans.

You will supervise staff, coordinate daily activities, manage budgets, and lead negotiations with service providers while aligning with CBRE RISE values. A degree and extensive FM experience are favored.

Qualifications

• Experience in staffing, selection, training, development, coaching, measuring, appraising and rewarding performance.
• Ability to convey sensitive information and set performance expectations.
• Leadership to drive targets across multiple departments.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Coordinate and manage daily team activities, set schedules, assign tasks, and cross-train staff.
• Review client strategic plans for staffing levels to meet expectations.
• Manage capital project and operating budget reports for a property.
• Create action plans to improve financial positions and negotiate contracts.
• Meet with client management to discuss discrepancies and resolve issues.
• Lead cross-functional collaboration and drive departmental performance.
• Model CBRE RISE values and persuade stakeholders to actions aligned with business plans.

Skills

Staff supervision

Staff training

Performance evaluation

Coaching

Recruitment

Education

Bachelor's degree preferred

Facility Management certification preferred

Tools

MS Office

Job description

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

About the Role:

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.