Workplace Experience Manager

CBRE, Inc.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

CBRE Asia Pacific is seeking a Workplace Experience Manager in Hong Kong to oversee teams delivering concierge, reception, meeting and event management, and administrative duties. The role is based in Hong Kong and focuses on providing world-class client service to building occupants and visitors.

You will supervise staff, coordinate daily activities, and maintain strong client relationships while driving process improvements and ensuring safety standards across vendor services.

Qualifications

• Bachelor's degree preferred; combination of experience and education may be considered in lieu of degree.
• 3-5 years of relevant experience in staffing, training, coaching, and performance management.
• Ability to convey performance expectations and handle difficult information effectively.
• Strong leadership to motivate the team and improve quality and efficiency.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations.
• Coordinate and manage daily team activities; set schedules and assign tasks; cross-train staff.
• Build and maintain trusted client relationships; negotiate with clients and partners to resolve priorities.
• Ensure the team's support is efficient and consistent; suggest process improvements and strategic solutions.
• Assess training and technology needs; ensure safety standards for employees, clients, and vendors.
• Develop vendor partnerships and manage contract services; verify insurance and documentation.
• Oversee programs run by third party vendors (food delivery, events, transportation, mail).
• Lead by example in CBRE RISE values and align with department objectives.

Skills

Leadership

Staffing

Coaching

Performance reviews

Education

Bachelor's degree

Tools

MS Office

Job description

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

About The Role

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Role type Full-time. Location(s) Hong Kong - Hong Kong. Areas of Interest Facilities Management. Service line GWS Segment.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: GWS Segment.