Operations Lead

CBRE; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

CBRE, Inc. in Hong Kong seeks an Operations Lead to serve as the primary client contact for facilities management of a small to medium-sized property. You will supervise staff, oversee training, and drive performance to meet client expectations.

You will also manage budgets, coordinate with the client management team, and lead process improvements across multiple disciplines while representing CBRE's values and standards.

Qualifications

• Bachelor's degree preferred with 8–12 years of relevant experience.
• In lieu of a degree, experience may be considered with related education.
• Facility Management certification preferred.

Responsibilities

• Provide formal supervision, training, and development for staff.
• Coordinate daily activities, schedule tasks, and cross-train team.
• Review client plans for staffing levels to meet expectations.
• Manage capital project and operating budget reports for a property.
• Lead contract service negotiations and action plan creation.
• Collaborate with client management to resolve issues and improve performance.

Skills

Staffing

Training & Development

Coaching

Performance Evaluation

Leadership

Communication

Problem Solving

Education

Bachelor's Degree

Facility Management certification

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.