Workplace Experience Manager

CBRE; Hong Kong; Presencial; HKD 520.000 - 760.000; Jornada completa

Descripción de la vacante

CBRE is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, and meeting management services. You will supervise staff, train, coach, and evaluate performance while ensuring excellent client service to building occupants and visitors.

You will coordinate daily activities, maintain strong vendor partnerships, and drive cost-saving initiatives. The role requires leadership, organization, and ability to resolve issues with tact and clarity.

Formación

• Bachelor’s degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and performance evaluation.
• Ability to convey performance expectations and handle sensitive information properly.
• Strong leadership to drive quality, efficiency, and effectiveness.
• Excellent organizational skills and attention to detail.
• Proficient user of Word, Excel, and Outlook.

Responsabilidades

• Supervise staff, oversee training, conduct evaluations and coaching.
• Coordinate daily activities, set schedules, assign tasks, and cross-train team.
• Build and maintain client relationships; negotiate priorities with clients and partners.
• Ensure the team delivers efficient, consistent support and suggest improvements.
• Oversee vendor programs, confirm contracts and insure documentation.
• Lead by example and model CBRE RISE values while resolving conflicts.

Conocimientos

Staff management

Training & coaching

Client relationship

Leadership

Microsoft Office

Organizational skills

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.