Workplace Experience Lead: Team Coaching & Ops

CBRE; Hong Kong; On-site; HKD 520,000 - 760,000; Full time

Job summary

CBRE is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, and meeting management services. You will supervise staff, train, coach, and evaluate performance while ensuring excellent client service to building occupants and visitors.

You will coordinate daily activities, maintain strong vendor partnerships, and drive cost-saving initiatives. The role requires leadership, organization, and ability to resolve issues with tact and clarity.

Qualifications

• Bachelor’s degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and performance evaluation.
• Ability to convey performance expectations and handle sensitive information properly.
• Strong leadership to drive quality, efficiency, and effectiveness.
• Excellent organizational skills and attention to detail.
• Proficient user of Word, Excel, and Outlook.

Responsibilities

• Supervise staff, oversee training, conduct evaluations and coaching.
• Coordinate daily activities, set schedules, assign tasks, and cross-train team.
• Build and maintain client relationships; negotiate priorities with clients and partners.
• Ensure the team delivers efficient, consistent support and suggest improvements.
• Oversee vendor programs, confirm contracts and insure documentation.
• Lead by example and model CBRE RISE values while resolving conflicts.

Skills

Staff management

Training & coaching

Client relationship

Leadership

Microsoft Office

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Manager in Hong Kong to oversee a team delivering concierge, reception, and meeting management services. You will supervise staff, train, coach, and evaluate performance while ensuring excellent client service to building occupants and visitors.

You will coordinate daily activities, maintain strong vendor partnerships, and drive cost-saving initiatives. The role requires leadership, organization, and ability to resolve issues with tact and clarity.