Operations Lead

CBRE Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

CBRE Asia Pacific is seeking an Operations Lead in Hong Kong to serve as the primary client contact for delivering facilities management services to a small to medium-sized property.

The role sits within the Facilities Management function and focuses on operations, repairs, and investment planning, with responsibilities spanning supervision, staffing, budgeting, and client coordination.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, mentoring and measuring performance.
• Ability to lead the exchange of sensitive information, convey performance expectations and handle problems.
• Leadership skills to set targets with direct impact on multiple department results.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities; set work schedules and cross-train staff.
• Review client's strategic plans to determine staffing levels to meet expectations.
• Manage capital project and operating budget reports for a single property.
• Create action plans to improve financial positions; negotiate with service contractors.
• Meet with client management to discuss and resolve discrepancies.
• Apply knowledge of business drivers to improve cross-functional performance.
• Lead by example; align actions with CBRE RISE values; negotiate with partners and vendors.
• Identify and solve multi-dimensional operational problems leveraging internal or external resources.
• Significantly improve methods, processes, and standards within the role.

Skills

People leadership

Staff development

Budgeting & cost control

Negotiation

Stakeholder communications

Education

Bachelor's Degree

Facility Management certification

Tools

Microsoft Office

Job description

About The Role

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

Job ID: 303455

Posted: 30-Oct-2026

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Hong Kong - Hong Kong

About The Role

As a CBRE Operations Lead, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Service line: GWS Segment