Senior Facilities & Workplace Operations Coordinator

CBRE Group, Inc.; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Senior Officer in Hong Kong to support day-to-day workplace operations and facilities services. You will coordinate with clients, vendors and contractors to ensure service requests are completed in line with standards.

The role focuses on coordination of facilities activities, workplace services and business continuity, with no people management responsibilities. A diploma or degree with 2–5 years of relevant experience is preferred.

Qualifications

• Diploma or Degree holder with 2-5 years in facilities management or related experience.
• Experience supporting corporate office environments preferred.
• Understanding of workplace operations, vendor coordination and office administration.
• Good communication skills with ability to interact with internal stakeholders, vendors and service providers.
• Proficient knowledge of MS Office applications including Word, Excel, PowerPoint and Outlook.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with good interpersonal skills.
• Ability to identify routine issues and select appropriate solutions from established procedures.
• Ability to work independently and collaboratively within a team.
• Positive attitude, proactive mindset and willingness to learn.

Responsibilities

• Coordinate daily facilities and workplace service requests to ensure timely completion.
• Liaise with landlords, vendors, contractors and internal stakeholders regarding maintenance, repairs and operational matters.
• Schedule and monitor work orders, ensuring service level expectations are achieved.
• Conduct routine workplace inspections and identify opportunities for service improvement.
• Support meeting room operations, seating arrangements, office moves and workplace-related initiatives.
• Monitor soft service vendors including cleaning, pantry, pest control, courier and related workplace services.
• Maintain accurate work orders, vendor records, proposals and department documentation.
• Review service reports and assist in preparing operational and performance reports.
• Support purchase order tracking, invoice processing and facilities administration activities.
• Assist with business continuity, emergency preparedness and health & safety programs.
• Recognize and resolve routine operational issues and escape complex matters where appropriate.
• Follow standardized procedures and practices while supporting the overall objectives of the Facilities Management team.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Customer-focused mindset

Education

Diploma or Degree in related field

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Facilities Senior Officer in Hong Kong to support day-to-day workplace operations and facilities services. You will coordinate with clients, vendors and contractors to ensure service requests are completed in line with standards.

The role focuses on coordination of facilities activities, workplace services and business continuity, with no people management responsibilities. A diploma or degree with 2–5 years of relevant experience is preferred.