Workplace Experience Lead - Client & Team Success

CBRE, Inc.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

CBRE Asia Pacific is seeking a Workplace Experience Manager in Hong Kong to oversee teams delivering concierge, reception, meeting and event management, and administrative duties. The role is based in Hong Kong and focuses on providing world-class client service to building occupants and visitors.

You will supervise staff, coordinate daily activities, and maintain strong client relationships while driving process improvements and ensuring safety standards across vendor services.

Qualifications

• Bachelor's degree preferred; combination of experience and education may be considered in lieu of degree.
• 3-5 years of relevant experience in staffing, training, coaching, and performance management.
• Ability to convey performance expectations and handle difficult information effectively.
• Strong leadership to motivate the team and improve quality and efficiency.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations.
• Coordinate and manage daily team activities; set schedules and assign tasks; cross-train staff.
• Build and maintain trusted client relationships; negotiate with clients and partners to resolve priorities.
• Ensure the team's support is efficient and consistent; suggest process improvements and strategic solutions.
• Assess training and technology needs; ensure safety standards for employees, clients, and vendors.
• Develop vendor partnerships and manage contract services; verify insurance and documentation.
• Oversee programs run by third party vendors (food delivery, events, transportation, mail).
• Lead by example in CBRE RISE values and align with department objectives.

Skills

Leadership

Staffing

Coaching

Performance reviews

Education

Bachelor's degree

Tools

MS Office

Job description

CBRE Asia Pacific is seeking a Workplace Experience Manager in Hong Kong to oversee teams delivering concierge, reception, meeting and event management, and administrative duties. The role is based in Hong Kong and focuses on providing world-class client service to building occupants and visitors.

You will supervise staff, coordinate daily activities, and maintain strong client relationships while driving process improvements and ensuring safety standards across vendor services.