Senior Facilities Operations Lead - Client-Facing

CBRE Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

CBRE Asia Pacific is seeking an Operations Lead in Hong Kong to serve as the primary client contact for delivering facilities management services to a small to medium-sized property.

The role sits within the Facilities Management function and focuses on operations, repairs, and investment planning, with responsibilities spanning supervision, staffing, budgeting, and client coordination.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, mentoring and measuring performance.
• Ability to lead the exchange of sensitive information, convey performance expectations and handle problems.
• Leadership skills to set targets with direct impact on multiple department results.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities; set work schedules and cross-train staff.
• Review client's strategic plans to determine staffing levels to meet expectations.
• Manage capital project and operating budget reports for a single property.
• Create action plans to improve financial positions; negotiate with service contractors.
• Meet with client management to discuss and resolve discrepancies.
• Apply knowledge of business drivers to improve cross-functional performance.
• Lead by example; align actions with CBRE RISE values; negotiate with partners and vendors.
• Identify and solve multi-dimensional operational problems leveraging internal or external resources.
• Significantly improve methods, processes, and standards within the role.

Skills

People leadership

Staff development

Budgeting & cost control

Negotiation

Stakeholder communications

Education

Bachelor's Degree

Facility Management certification

Tools

Microsoft Office

Job description

CBRE Asia Pacific is seeking an Operations Lead in Hong Kong to serve as the primary client contact for delivering facilities management services to a small to medium-sized property.

The role sits within the Facilities Management function and focuses on operations, repairs, and investment planning, with responsibilities spanning supervision, staffing, budgeting, and client coordination.