Studio Community Manager（6-days work)

Senses Studio Limited; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Complimentary wellness classes

Job summary

Senses Studio Limited is seeking a Studio Community Manager in Hong Kong to lead day-to-day studio operations across multiple locations. You will own front-of-house standards, scheduling, and staff coordination while nurturing a vibrant community of members and teachers.

You will serve as the front-line ambassador, ensuring every guest feels seen and supported and the studio runs smoothly. You will build relationships with members, run the community calendar, assist with studio campaigns, and

Qualifications

• 2+ years of operations experience in studio, hospitality, retail, or wellness settings.
• Experience managing or coordinating people, teachers, or front-of-house staff.
• Multi-site or multi-team exposure is a plus.
• Fluent in Cantonese and English (written and spoken).
• Background in wellness, fitness, or boutique studio environments.

Responsibilities

• Own daily studio operations: opening/closing standards, cleanliness, retail displays, equipment upkeep, and front-of-house experience.
• Own class scheduling, teacher rostering, and substitute coordination with the central operations team.
• Manage studio KPIs: attendance, utilisation, retention, NPS, and member feedback.
• Manage vendors, maintenance, and facilities issues; escalate and resolve member complaints and low-rating reviews.
• Build relationships with members; run a lightweight community calendar; support studio-based marketing campaigns.
• Line-manage the front-of-house team; collaborate with corporate and marketing on performance initiatives; contribute to SOPs and playbooks.

Skills

Operations management

People coordination

Front-of-house

Bilingual English/Cantonese

Wellness/fitness context

Staff leadership

Customer service

Job description

Body Strong, Mind Calm. We are a boutique movement chain in Hong Kong

The Role

We are hiring Studio Community Managers to lead the day-to-day operations at our Senses studios while nurturing the community that makes Senses feel like home. We are hiring across all 5 studios, with our Central studio as the most urgent priority.

This is primarily an operations role - owning studio performance, front-of-house standards, and teacher/staff coordination - with a meaningful community layer: making sure every member, teacher, and walk-in feels seen, supported, and part of something bigger.

You will be key person our members recognise at the front desk, and the person we trust to keep the studio running beautifully.

What You'll Own

Studio Operations (primary focus):

Own daily operations of your assigned studio - opening/closing standards, cleanliness, retail displays, equipment upkeep, and front-of-house experience

Own class scheduling, teacher rostering, and substitute coordination in partnership with the central operations team

Manage studio-level KPIs: attendance, utilisation, retention, NPS, and member feedback

Manage vendors, maintenance, and facilities issues for your studio, coordinating with HQ where needed

Escalate and resolve member complaints, incidents, and low-rating reviews

Community & Member Experience

Build genuine relationships with members - know their names, goals, and journeys

Run a lightweight community calendar: member socials, workshops, teacher features, seasonal moments

Support marketing on studio-based campaigns, launches, and collabs (execution side)

Champion the Senses culture with teachers and staff - celebrate wins, gather feedback, keep morale high

Represent Senses at community events, partnerships, and brand touchpoints when needed

Leadership

Line-manage the front-of-house team at your studio

Work directly with the corporate office and marketing on studio-level performance and initiatives

Contribute to SOPs, onboarding materials, and the operating playbook shared across all 5 studios

What We're Looking For

Must-have

2+ years of operations experience in studio, hospitality, retail, or wellness settings

Some experience managing or coordinating people, teachers, or front-of-house staff

Multi-site or multi-team exposure a plus

Fluent in Cantonese and English (written and spoken)

Background in wellness, fitness, or boutique studio environments - you understand teachers, class dynamics, and member behaviour

Strong operator: organised, calm under pressure, comfortable owning numbers and rosters

Warm, high-EQ presence with members and staff

Nice-to-have

Personal practice in yoga, Pilates, or another movement discipline

Experience with community-building, events, or partnerships

Exposure to physiotherapy or clinical wellness settings

Existing network in the HK wellness or hospitality scene

What You'll Get

A key role at a fast-growing HK wellness brand with clear expansion plans

Competitive salary + performance bonus

Complimentary wellness classes (yoga / Pilates) at Senses studios

Real ownership of how Senses feels - for our members, teachers, and team

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Community Manager?
• What is your highest level of education?
• How many years experience in Clubhouse Management do you have?