Operations Associate / Guest Experience Host

ASAP; Hong Kong Island; On-site; HKD 201,000 - 290,000; Full time

Job summary

ASAP (Alternate Sauna And Plunge) is a Central HK contrast therapy studio focused on wellness, recovery and community. We are seeking an Operations Associate / Guest Experience Host to ensure smooth operations and a five-star customer experience at all times.

You will onboard customers, guide safety practices, oversee facilities and inventory, plan events, and help optimize compliant workflows in Hong Kong. Fluent English is essential; Cantonese/Mandarin is a plus.

Qualifications

• Obsessed with delivering 5-star experiences and supporting members.
• Excellent communication, engaging and approachable.
• Reliable team player with a friendly, helpful demeanor.
• Tech-proficient, comfortable with app-based bookings and systems.
• 2+ years in hospitality or wellness ops with sauna/therapy knowledge.
• Fluent in English; Cantonese/Mandarin a plus, other languages welcome.
• Committed to brand values: accessibility, authenticity, belonging, resilience.

Responsibilities

• Onboard Customers & Steward Safe Practices: Welcome new members with warmth, guiding them through safe sauna and plunge protocols to make every session invigorating and secure.
• Facility and Inventory Oversight: Maintain our spotless space and stock levels, handling maintenance and supplies so everything's primed for peak performance.
• Set a High Bar: Uphold our gold-standard service, relentlessly pursuing that 5-star customer experience with thoughtful touches and zero compromises.
• Event Coordination: Plan and pull off workshops, music socials, and community events that blend wellness with fun, fostering those real connections we love.
• Compliance and Workflow Optimization: Stay on top of Hong Kong's health, safety, and hygiene regs while tweaking processes for smoother, smarter operations.

Skills

Customer service

Communication

Hospitality

Booking software

Job description

Operations Associate / Guest Experience Host

ASAP (Alternate Sauna And Plunge) is a contrast therapy studio in Central, HK, catering to urban professionals seeking efficient recovery as well as shared experiences. Featuring a large format sauna and individual cold plunge, our space is designed to optimize on wellness, experience, and connection.

We’re seeking Operations Associate / Guest Experience Host to ensure buttery smooth operations and a five star customer experience at all times.

Key Responsibilities:

Onboard Customers & Steward Safe Practices: Welcome new members with warmth, guiding them through safe sauna and plunge protocols to make every session invigorating and secure.

Facility and Inventory Oversight: Maintain our spotless space and stock levels, handling maintenance and supplies so everything's primed for peak performance.

Set a High Bar: Uphold our gold-standard service, relentlessly pursuing that 5-star customer experience with thoughtful touches and zero compromises.

Event Coordination: Plan and pull off workshops, music socials, and community events that blend wellness with fun, fostering those real connections we love.

Compliance and Workflow Optimization: Stay on top of Hong Kong's health, safety, and hygiene regs while tweaking processes for smoother, smarter operations.

Who You Are:

Obsessed with delivering 5-star experiences, always going the extra mile to make members feel revitalized and valued.

The best communicator in the room; clear, engaging, and that friend everyone turns to for spot-on advice.

Supportive and approachable, ready to be a reliable buddy to your team and guests, with a great smile that sets the welcoming tone.

Tech-proficient and adaptable, comfortable with our app-based bookings and smart systems in a fast-paced wellness world.

Bringing 2+ years in hospitality or wellness ops, plus solid knowledge of sauna and contrast therapy to hit the ground running.

Fluent in English; bonus points for Cantonese/Mandarin or other languages to connect with our diverse crowd.

Deeply committed to our brand values; accessibility, authenticity, belonging, and resilience with the passion to empower others in their wellness journeys.