Receptionist - Soho House Hong Kong

Soho House & Co.; Hong Kong; On-site; HKD 167,400 - 245,520; Full time

Benefits offered by this job

5-day work week

12 Days' Annual Leave

17 Days’ Holidays

Medical and Dental Insurance

Life Insurance

Maternity Leave & Paternity Leave

Birthday Leave

Study/Exam Leave and Allowance

Discretionary Bonus

Transportation Allowance

Mental Health Support Program

Job summary

Soho House & Co. in Hong Kong is seeking a Receptionist to greet members and guests, manage inquiries, and support reservations with a friendly, professional approach.

The role requires proactive service, strong organizational and communication skills, and a good knowledge of club rules. Fluency in English and Chinese (Cantonese/Mandarin) is essential for daily operations and guest interactions.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills for internal and external stakeholders.
• Experience in customer service, hospitality preferred.
• Willing to work a flexible schedule to promote teamwork.

Responsibilities

• Greet and welcome members and guests with eye contact and a genuine smile.
• Handle phone calls, email enquiries, and reservations to Soho House standards.
• Be proactive and maintain a positive attitude toward members’ requirements and requests.
• Help guests navigate the club space and locate seating.
• Inform members of membership and club rules (e.g., laptop-free zones).
• Facilitate effective communication across departments to and from members and guests.
• Ensure access control for current members and their guests.
• Maintain the reception area appearance and self-presentation for superior arrivals.
• Stay informed about the club, promotions, events and communicate updates.
• Perform other duties as assigned by Manager.

Skills

Organizational skills

Interpersonal communication

Customer service

English and Chinese fluency

Job description

Who We Are

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. Soho House operates globally with ventures in the UK, USA, Canada, Europe and Asia. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all

Soho House was created to bring diverse communities together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Main Duties

We are seeking Receptionist to join the Hong Kong team. The role is expected to:

• Greet and welcome members and guests with eye contact and a genuine smile
• Strong administrative skills and ability to handle phone calls, email enquiries, and reservations according to Soho House standards
• Be proactive and maintain a positive attitude toward members’ requirements and requests at all times
• Help guests navigate the club space and locate seating
• Strong Food and Beverage background preferred; provide menus upon arrival
• Inform members of membership rules and club rules (e.g., laptop-free zones)
• Facilitate effective communication across departments to and from members and guests
• Ensure only current members and their guests gain access to the club
• Maintain the immaculate appearance of the reception area and self-presentation to ensure a superior arrival experience
• Be well informed about the club, membership, facilities, promotions, events and daily updates and communicate this to members
• Fluent in English and Chinese (Cantonese/ Mandarin)
• Perform other duties as assigned by Manager

Requirements / Qualifications

• Excellent organizational skills and attention to detail
• Strong interpersonal and communication skills to engage with internal and external stakeholders
• Experience in customer service (hospitality industry preferred)
• Willing to work a flexible schedule and take assignments as needed to promote teamwork

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks.

• 5-day work week
• 12 Days' Annual Leave
• 17 Days’ Holidays
• Medical and Dental Insurance
• Life Insurance
• Maternity Leave & Paternity Leave
• Marriage Leave
• Birthday Leave and Perks
• Study/Exam Leave and Allowance
• Discretionary Bonus
• Transportation Allowance
• Mental Health Support Program

The Fun Stuff

• Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events you can sign up to.
• Career Development: Soho House can progress your career internationally.
• Learning & Development: A range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out monthly calendars and get involved in trips, trainings and events. Available to all.

People who are eligible to work in Hong Kong or hold a valid Hong Kong work permit/visa will be considered for the position. If you are passionate about hospitality and seeking exciting opportunities with our company, we want to hear from you!

To apply, please send your resume with CURRENT and EXPECTED salary.

(Personal data collected will be treated in the strictest confidence and only for recruitment purposes.)