Club Manager

Silo Able Building Limited; Hong Kong; On-site; HKD 469,000 - 692,000; Full time

Job summary

Silo Able Building Limited in Hong Kong is launching a new wellness club, a calm space for guests to unplug and reconnect. We seek a hands-on Club Manager to lead the opening and daily operations, building a team and delivering premium guest experiences across movement studios, lounge, cafe, event space and therapy floors.

You will own the service standards, rostering, training, and P&L performance, while collaborating with instructors, suppliers and internal teams.

Qualifications

• Experience leading a small team in daily operations.
• Commercial mindset with budgets, costs, or P&L responsibility.
• Strong service mindset and guest etiquette.

Responsibilities

• Support the opening and daily running of a new wellness club in Hong Kong.
• Oversee daily operations across movement studio, hi‑fi lounge, café area, event space, and therapy floors.
• Lead, coach, and support a small club team covering front‑line service, cleaning, barista duties, and part‑time helper support.
• Stay hands‑on in daily service when needed, ensuring smooth, consistent service to standard.
• Welcome members and guests, handle enquiries, and resolve feedback promptly and professionally.
• Work with instructors, café partners, suppliers, vendors, and internal teams to ensure smooth operations.
• Maintain high standards in cleanliness, hygiene, safety, presentation, and service flow.

Skills

Team leadership

Guest service

Budget management

P&L experience

Staff rostering

Operations management

Communication

English Cantonese

Job description

We are opening a new wellness club in Hong Kong, created as a calm space for people to unplug from daily life and return to themselves. The club will bring together movement, music, recovery, contrast therapy, mindful breathing, community events, and healthy beverages under one roof. We are looking for a hands‑on and service‑mindful Club Manager to help lead the club from opening stage into daily operation. This role is ideal for someone from hospitality, hotels, private clubs, wellness, fitness, spa, lifestyle, or premium service environments who enjoys building teams, creating smooth guest experiences, and taking ownership of business growth and profit‑and‑loss performance.

Key responsibilities

Support the opening and daily running of a new wellness club in Hong Kong.

Oversee daily operations across the movement studio, hi‑fi lounge, café area, event space, and contrast therapy floor.

Lead, coach, and support a small club team covering front‑line service, cleaning of spaces, barista duties, and part‑time helper support.

Stay hands‑on in daily service when needed, while overseeing that each service is carried out smoothly, consistently, and to the right standard.

Welcome members and guests, handle enquiries, and resolve feedback in a timely and professional way.

Work closely with instructors, practitioners, café partners, suppliers, vendors, and internal teams to ensure smooth operations.

Maintain high standards in cleanliness, hygiene, safety, presentation, and service flow across all club areas.

Set, communicate, and uphold clear house rules so members, guests, instructors, and team members can enjoy the club safely, respectfully, and comfortably.

Plan staff rosters, guide team performance, support training, assign daily duties, and help build a positive team culture.

Take responsibility for the club's profit‑and‑loss performance, including revenue growth, expenses, margins, and practical business improvement plans.

About you

Experience in hospitality, hotel operations, private clubs, wellness centres, fitness studios, spas, lifestyle spaces, or other premium customer service environments.

Previous experience leading a small team in daily operations, including coaching, rostering, training, assigning duties, and supervising service standards.

Commercial mindset with experience managing budgets, sales targets, costs, or profit‑and‑loss performance.

Strong service mindset with confidence in handling members, guests, instructors, partners, and service providers.

Strong awareness of hygiene, safety, and guest etiquette, with the confidence to guide both team members and guests on house rules when needed.

Good communication skills, a positive attitude, and the ability to stay calm when handling busy operations.

Organised, hands‑on, and able to manage several tasks at the same time.

Comfortable working shifts, weekends, or public holidays when required.

Good command of English and Cantonese; Mandarin will be an advantage.

Opportunity to be part of a new wellness concept launching in Hong Kong.

A calm, people‑focused working environment centred on service, wellbeing, and community.

Opportunity to lead a club team and shape the guest experience from the beginning.

Career development opportunities for candidates who are passionate about hospitality, wellness, and team leadership.

Competitive remuneration package based on experience.