Spa Manager

Glowin' Beaute Limited; Hong Kong; On-site; HKD 305,000 - 365,000; Full time

Job summary

The Ceremony is a premium wellness flagship in Central, Hong Kong, seeking an exceptional leader to drive growth and orchestrate a superior customer experience. You will oversee operations at our H Queen’s location, coach therapists and staff, and drive revenue through memberships and premium treatments.

Ideal candidates have 3+ years in luxury hospitality, spa, or premium aesthetics, with strong leadership, English/Cantonese fluency, and a passion for world-class service.

Qualifications

• Minimum 3 years of experience in sales, guest relations, or hospitality management.
• Luxury/day spa or premium wellness club experience highly preferred.
• Strong staff training, operations management and team leadership background.
• Knowledge of health management, wellness trends, TCM/meridian therapy, or nutrition desired.
• Experience with medical aesthetics is an advantage.
• Fluent in English and Cantonese; Mandarin is a plus.

Responsibilities

• Provide bespoke consultation and design tailored wellness journeys for high-net-worth clients.
• Oversee daily club operations at H Queen’s, manage staff scheduling, and lead a high-performance team.
• Drive sales for founding memberships, premium treatments, and packages to hit targets.
• Build long-term VIP relationships with members and ensure exceptional post-treatment care and renewals.
• Maintain elite service standards and seamless guest experiences as a brand ambassador.

Skills

Sales leadership

Guest relations

Team leadership

English & Cantonese fluency

Job description

Salary: From $30,000+ per month (Depending on experience)
Website: https://theceremonyhk.com/

About Us

The Ceremony is a newly curated sanctuary in the heart of Central, designed for urban recovery and deep holistic healing. We offer a bespoke "Ceremony" combining heat & cold therapies (Sauna & Cold Plunge), structural body recovery integrated with therapeutic Chinese medicine, and state-of-the- art non-invasive skin & contouring medical aesthetics (BUBBLE 360, D.E.P., EXION®, ONDA PRO). We are looking for an exceptional leader to drive our business growth and orchestrate an unparalleled customer experience.

Job Responsibilities

Bespoke Consultation: Conduct in-depth health and holistic assessments to design tailored wellness journeys (including contrast therapies, massage, and advanced aesthetic protocols) for high-net-worth clients.

Operations & Leadership: Oversee daily club operations at our premium H Queen’s location, manage therapist and staff scheduling, and cultivate a high-performance team dedicated to excellence.

Sales & Revenue Growth: Drive sales for founding memberships, premium treatments, and packages to achieve business targets; articulately advocate for The Ceremony's holistic philosophy.

VIP Relationship Management: Build long-term rapport with members, ensuring outstanding post-treatment care, high satisfaction, and strong renewal rates.

Brand Ambassadorship: Maintain the elite service and aesthetic standards expected of a luxury wellness flagship, ensuring every guest enjoys a prestigious, seamless experience.

Job Requirements

Experience: Minimum 3 years of experience in sales, guest relations, or hospitality management. Proven experience in luxury day spas, premium wellness clubs, high-end hospitality, or luxury medical aesthetics is highly preferred.

Management Skills: Strong background in staff training, operations management, and team leadership.

Knowledge: Deep passion for and foundational knowledge of health management, wellness trends, Traditional Chinese Medicine (TCM) / meridian therapy, or nutrition. Familiarity with medical aesthetics (skincare devices/body contouring) is a major advantage.

Mindset: Proactive, result-oriented, commercially minded, and thrives in a sophisticated, fast-paced environment.

Professionalism: Well-groomed with a polished, professional demeanor; possesses high EQ and exceptional collaborative spirit.

Language: Fluent in spoken and written English and Cantonese; conversational Mandarin is an asset.

What We Offer

Opportunity to lead a premium flagship wellness center in an iconic Central location (H Queen's).

Highly sophisticated, state-of-the- art work environment with a collaborative team culture.

Attractive career development path with competitive incentives.