Receptionist - Soho House Hong Kong

Soho House & Co; Hong Kong; On-site; HKD 200,880 - 267,840; Full time

Benefits offered by this job

5‑day work week

12 days annual leave

17 days holidays

Medical and dental insurance

Life insurance

Maternity and paternity leave

Marriage leave

Birthday leave and perks

Study/exam leave and allowance

Discretionary bonus

Transportation allowance

Mental health support program

Team meals and events

Job summary

Soho House Hong Kong is seeking a Receptionist to warmly greet members and guests, manage inquiries by phone and email, and support reservations in line with Soho House standards.

You will maintain a professional reception area, assist across departments, and stay informed about membership rules, club facilities, events, and promotions. Fluency in English and Cantonese or Mandarin is required. A flexible schedule and teamwork mindset are essential.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills to interact with internal and external stakeholders.
• Experience in customer service, preferably in hospitality.
• Willingness to work a flexible schedule and take on required assignments to promote teamwork.

Responsibilities

• Greet and welcome members and guests with eye contact and a genuine smile.
• Handle phone calls, email inquiries and reservations according to Soho House standards.
• Maintain a positive attitude toward members' requirements and requests at all times.
• Navigate guests around the club and locate suitable seating.
• Inform members of membership rules and club procedures.
• Coordinate communication across departments and with members and guests.
• Ensure access control to the club for current members and their guests.
• Maintain a clean and immaculate reception area and a superior arrival experience.
• Be well informed about the club, membership, facilities, promotions and events.

Skills

Organizational skills

Interpersonal skills

Customer service experience

Flexible schedule

Job description

Who We Are

We are a collection of members' clubs, restaurants, hotels, and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for All

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Position: Receptionist

Receptionist to join the Hong Kong team! The role is expected to:

• Greet and welcome members and guests with eye contact and a genuine smile
• Show strong administrative skills and handle phone calls, email enquiries and reservations according to our Soho House standard
• Proactively maintain a positive attitude toward members’ requirements and requests at all times
• Navigate guests around the club space and locate suitable seating
• Prefer to have a strong food and beverage background and provide menus upon arrival
• Inform members of various membership rules and individual club rules such as laptop free zones
• Facilitate effective communication across departments, and to and from members and guests at all times
• Ensure that only current members and their guests gain access to the club
• Maintain an immaculate appearance of the reception area to ensure a superior arrival experience
• Be well informed about the club, membership and its facilities as well as promotions, events and daily updates, and communicate this effectively to members
• Speak fluent English and Chinese (Cantonese or Mandarin)
• Perform other duties as assigned by the manager

Requirements / Qualifications

• Excellent organizational skills and attention to detail
• Strong interpersonal and communication skills to effectively engage with internal and external stakeholders
• Experience in customer service, preferably in the hospitality industry
• Willingness to work a flexible schedule and accept assignments as needed, in order to promote teamwork

Benefits

• 5‑day work week
• 12 days annual leave
• 17 days holidays
• Medical and dental insurance
• Life insurance
• Maternity and paternity leave
• Marriage leave
• Birthday leave and perks
• Study/exam leave and allowance
• Discretionary bonus
• Transportation allowance
• Mental health support program

The Fun Stuff

• Team meal: a complimentary substantial meal during your shift in our houses and restaurants
• Team events: fitness sessions, cinema screenings and art classes; each month we hold a series of fun events you can sign up to
• Career development: international career progression opportunities at Soho House
• Learning and development: a wide range of internally and externally run courses for all employees
• Cookhouse and House Tonic training programs: wellness, food and drink training, trips and events open to all

People who are eligible to work in Hong Kong or have a valid Hong Kong work permit or visa will be considered for the above position.