Studio Operations & Community Lead

Senses Studio Limited; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Complimentary wellness classes

Job summary

Senses Studio Limited is seeking a Studio Community Manager in Hong Kong to lead day-to-day studio operations across multiple locations. You will own front-of-house standards, scheduling, and staff coordination while nurturing a vibrant community of members and teachers.

You will serve as the front-line ambassador, ensuring every guest feels seen and supported and the studio runs smoothly. You will build relationships with members, run the community calendar, assist with studio campaigns, and

Qualifications

• 2+ years of operations experience in studio, hospitality, retail, or wellness settings.
• Experience managing or coordinating people, teachers, or front-of-house staff.
• Multi-site or multi-team exposure is a plus.
• Fluent in Cantonese and English (written and spoken).
• Background in wellness, fitness, or boutique studio environments.

Responsibilities

• Own daily studio operations: opening/closing standards, cleanliness, retail displays, equipment upkeep, and front-of-house experience.
• Own class scheduling, teacher rostering, and substitute coordination with the central operations team.
• Manage studio KPIs: attendance, utilisation, retention, NPS, and member feedback.
• Manage vendors, maintenance, and facilities issues; escalate and resolve member complaints and low-rating reviews.
• Build relationships with members; run a lightweight community calendar; support studio-based marketing campaigns.
• Line-manage the front-of-house team; collaborate with corporate and marketing on performance initiatives; contribute to SOPs and playbooks.

Skills

Operations management

People coordination

Front-of-house

Bilingual English/Cantonese

Wellness/fitness context

Staff leadership

Customer service

Job description

Senses Studio Limited is seeking a Studio Community Manager in Hong Kong to lead day-to-day studio operations across multiple locations. You will own front-of-house standards, scheduling, and staff coordination while nurturing a vibrant community of members and teachers.

You will serve as the front-line ambassador, ensuring every guest feels seen and supported and the studio runs smoothly. You will build relationships with members, run the community calendar, assist with studio campaigns, and