STEM Academy Project Manager/Officer (Aerospace & AI)

Hong Kong Aerospace Technology Academy Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Futuristic space

Annual leave

MPF

Performance incentives

Elite startup opportunity

Job summary

Hong Kong Aerospace Technology Academy Limited (HKATA) is seeking an energetic STEM Academy Operations Officer to oversee daily logistics, admin, and customer service at the N.O.R.A. center in North Point.

You will ensure classes run on time, instructors are prepared, and parents receive VIP hospitality. Experience in operations, scheduling, and CRM systems is essential, with fluency in Cantonese, Mandarin, and English.

Qualifications

• Minimum 5+ years of experience in operations/project management.
• Experience in an education center, premium learning academy, hospitality, or high-end fitness club is preferred.
• Fluent in Cantonese, Mandarin, and English.

Responsibilities

• Mastermind the weekly timetable for 5 classrooms and coordinate rosters for instructors.
• Manage project timelines, goals, and deliverables for STEM classes, camps, and events.
• Oversee front desk operations and VIP-level hospitality for parents.

Skills

Operations management

Project management

Customer service

Scheduling

CRM software

Team leadership

Tools

CRM software

Scheduling software

Center management tools

Job description

Welcome to HKATA, Hong Kong’s first and most prestigious Aerospace & AI Academy! Located in our state-of-the-art N.O.R.A. facility in North Point, we are on a mission to inspire the next generation of space engineers, innovators, and AI scientists. We go beyond traditional STEM—our students build aerospace models, design 3D space habitats, and code alongside "E28", our exclusive Space AI Robot.

We are looking for a highly energetic and passionate STEM Academy Operation Officer to join our pioneering team and bring the wonders of the universe to life for our young learners!

The Role

Reporting directly to the Founders and working closely with the Chief Commercial Officer and Programme Director, the Operations Officer will oversee the daily logistical, administrative, and customer service operations of the N.O.R.A. center. Your mission is to ensure that every class runs on time, every instructor is prepared, and every parent experiences VIP-level hospitality.

Core Responsibilities

Instructor & Class Scheduling: Mastermind the weekly timetable for 5 classrooms. Coordinate rosters for full-time and part-time STEM instructors, ensuring optimal class ratios and smooth transitions between time slots.

Project Management: Manage project timelines, goals, and deliverables for STEM classes, camps, and events.

Premium Customer Service: Oversee the front desk operations and the N.O.R.A. Lounge. Act as the senior point of contact for parent inquiries, feedback, and issue resolution. Ensure a welcoming, high-end hospitality standard.

Facility & Centre Management: Maintain the pristine condition of our futuristic learning environment. Oversee daily cleaning, health and safety protocols, and ensure all tech equipment (including the E-28 Robots and smart screens) is fully functional.

Inventory & Teaching Materials: Manage the procurement, storage, and daily distribution of STEM teaching materials (e.g., aerospace modeling kits, robot components, stationery). Conduct regular stock-takes to ensure instructors never run out of supplies.

Team Leadership & Admin: Supervise front-line Customer Service staff and administrative assistants. Manage center-level administrative duties, including student attendance tracking, CRM data entry, and processing operational invoices.

Who We Are Looking For

Experience: Minimum 5+ years of experience in operations/project management, preferably within an education center, premium learning academy, hospitality, or high-end fitness club.

The "Organizer": You have exceptional logistical skills. You can solve a sudden instructor sick-leave puzzle or a classroom scheduling conflict with calm efficiency.

Customer-Centric: You understand how to communicate professionally with high-net-worth parents and can de-escalate concerns with grace and empathy.

Language: Fluent in spoken and written Cantonese, Mandarin, and English.

Tech-Savvy: Comfortable using CRM systems, scheduling software, and basic center management tools.

What We Offer

A highly competitive salary package tailored to your experience.

Work in Hong Kong's most visually stunning, futuristic tech-education space.

Standard Annual Leave, MPF, and performance incentives.

The rare opportunity to be a core management pillar in a rapidly growing, elite startup.