PROJECT OFFICER

The Hong Kong Academy for Performing Arts; Hong Kong; On-site; HKD 279,000 - 469,000; Full time

Benefits offered by this job

Leave benefits

Medical benefits

Dental benefits

Job summary

The Hong Kong Academy for Performing Arts (HKAPA) seeks a Project Officer to provide daily IT and AV support across classrooms and labs, including setup, troubleshooting, and live streaming for online and hybrid events.

Requirements include a higher diploma or above in IT/CS/Multimedia/AV, 1+ year of IT/AV support experience, and proficiency with Windows, Mac, M365/Teams/Zoom. Evening and weekend rostering apply.

Qualifications

• Higher Diploma or above in IT/CS/Multimedia/AV or related disciplines.
• At least 1 year of IT/AV support or technical services experience; fresh graduates considered.
• Hands-on experience supporting Windows and Mac computers.
• Experience supporting AV equipment (displays, projectors, microphones, audio systems, video conferencing devices).
• Basic networking knowledge (wired/wireless).
• Familiarity with Microsoft 365, Teams, Zoom and other video platforms.
• Familiarity with live streaming and broadcasting platforms for online events.
• Promptly respond to classroom and lab support requests during teaching sessions.
• Ability to work a rostered schedule including evenings, Saturdays, and some event days on holidays.
• Good troubleshooting and independent problem-solving skills.
• Experience in tertiary education environment is an advantage.

Responsibilities

• Set up, maintain, and troubleshoot IT and AV equipment in classrooms and labs.
• Provide first-line technical support to staff, students, and admins.
• Support online meetings, webinars, hybrid events, video conferences, and virtual conferences.
• Assist with live streaming and broadcasting platforms; monitor and troubleshoot during events.
• Perform regular equipment inspections and preventive maintenance.
• Assist with IT administrative tasks as assigned by supervisors.

Skills

IT support

AV support

Windows & Mac

Networking basics

MS 365 / Teams

Zoom / video conferencing

Live streaming

Independent problem solving

Customer service

Education

Higher Diploma or above in IT/CS/Multimedia/AV

Tools

Interactive displays

Projectors

Microphones

Video conferencing hardware

Job description

In a city renowned for its international outlook and connectivity, The Hong Kong Academy for Performing Arts (HKAPA) plays a unique and influential role in nurturing future generations of performing artists, including performers, practitioners, designers, and technicians. Ranked 10th in the 2026 QS World University Rankings for Performing Arts and 1st in Asia, the Academy and its Schools of Chinese Opera, Dance, Drama, Film & Television, Music, and Theatre & Entertainment Arts form a vibrant centre of practice, production, teaching, and practice-as-research. Its outstanding reputation is reinforced by the quality of its graduates and its partnerships with centres of excellence locally, regionally, and internationally. Through international residencies, visiting artists, and a distinguished alumni network—including some of the most respected professionals in their disciplines—the Academy is committed to training future world‑class performers and practitioners.

Reporting to the Head of Information Technologist, the Project Officer is responsible for providing daily operational support for IT and audio‑visual (AV) facilities in classrooms and laboratories during assigned evening, weekend, and public holiday shifts. The incumbent will set up, maintain, and troubleshoot interactive TVs, microphones, audio systems, computers, projectors, and other teaching‑related equipment to ensure smooth classroom operations. They will provide first‑line technical support to academic staff, students, and administrative users by responding to and resolving enquiries, incidents, and service requests in a timely manner. The role also involves conducting regular equipment inspections and preventive maintenance in classrooms and laboratories, as well as supporting both Windows and Mac environments, including software installation, configuration, and troubleshooting. In addition, the position assists with the setup and operation of IT and AV equipment for online meetings, webinars, hybrid events, video conferences, and virtual conferences, while providing on‑site technical support for lectures, seminars, examinations, events, and special activities. The incumbent will also support live streaming and broadcasting platforms through system setup, operation, monitoring, and troubleshooting, and perform other IT administrative and support duties as assigned by the supervisors.

Requirements:

• (a) A Higher Diploma or above in Information Technology, Computer Science, Multimedia Technology, Audio Visual Technology, or related disciplines.
• (b) At least one year of relevant experience in IT support, Audio Visual support or technical services (Fresh graduates with strong technical knowledge may also be considered).
• (c) Hands‑on experience supporting Windows and Mac computers.
• (d) Experience in supporting Audio Visual equipment, such as interactive displays, projectors, microphones, audio systems, video conferencing equipment and related peripherals.
• (e) Basic knowledge of networking, including wired and wireless connectivity troubleshooting.
• (f) Familiarity with Microsoft 365, Teams, Zoom and other online meeting platforms for video conferencing and virtual event support.
• (g) Familiarity with live streaming and broadcasting platforms, including setup, operation, and technical support for online events and live productions.
• (h) Ability to respond promptly to classroom and laboratory support requests during teaching sessions.
• (i) Required to work a rostered schedule that includes regular evening hours, Saturdays, and occasional event days on public holidays. Overnight or midnight shifts are not required as part of the normal roster.
• (j) Good troubleshooting and problem‑solving skills with the ability to work independently.
• (k) Experience in the tertiary education sector or similar institutional environments is an advantage.

TERMS OF APPOINTMENT

Appointment will be on a two‑year renewable contract, subject to performance and mutual agreement. A gratuity payment may be granted upon satisfactory completion of the full contract. Fringe benefits include leave, medical, and dental benefits. The starting salary will be commensurate with qualifications and experience.

Personal data collected will be used for recruitment-related purposes only.

Statement

HKAPA is an equal opportunity employer. Personal data collected will be used for recruitment-related purposes only.

HKAPA is an equal opportunity employer.