Sales & Customer Success Associate

Leadingnation; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

August Robotics in Hong Kong is seeking a Sales & Customer Success Associate to drive revenue growth and ensure long-term client success across the Asia-Pacific market. You will be based in our Hong Kong office and own early-stage sales cycles.

Your responsibilities include lead generation and outbound outreach for Lionel, our floor-marking robot, conducting discovery calls, delivering product demos, and progressing opportunities to closure.

Qualifications

• 1+ years in B2B sales or customer success.

Responsibilities

• Lead generation and outbound outreach across Asia-Pacific.
• 12

Skills

B2B sales

Customer success

Account management

Commercial mindset

Communication skills

Relationship building

CRM experience

Travel willingness

English fluency

Tools

HubSpot

Salesforce

Job description

THE COMPANY

August Robotics is an international startup building application-specific robots that automate business workflows. We are a global team with offices in Hong Kong, Germany, Australia, the US, and China, backed by leading Asia-Pacific VC investors. Our robots serve clients in the exhibition, construction, and industrial layout industries, and we are currently growing our team in Hong Kong.

THE ROLE

As a Sales & Customer Success Associate, you will be based in August Robotics’ Hong Kong office and play a key role in driving revenue growth and ensuring long-term customer success across the Asia-Pacific market. Your responsibilities will include:

1. Sales & Business Development

• Drive lead generation and outbound outreach across the Asia-Pacific for Lionel, our floor-marking robot
• Qualify inbound and outbound leads, conduct discovery calls, and deliver compelling product demonstrations
• Manage and progress opportunities through the sales pipeline, from first contact to deal closure
• Collaborate with sales and marketing teams to develop tailored proposals and presentations
• Take increasing ownership of the full sales cycle, including negotiation and closing

2. Customer Onboarding & Success

• Lead customer onboarding, ensuring a smooth transition from sale to deployment Act as the main point of contact for customers post-sale, building strong long-term relationships
• Proactively support customers throughout their lifecycle to drive satisfaction, retention, and repeat business
• Identify upsell and expansion opportunities within existing accounts
• Gather customer feedback and collaborate with internal teams to improve product and service delivery

3. Sales Enablement & CRM Management

• Maintain accurate records of customer interactions, pipeline, and account status in the CRM
• Track key metrics across sales and customer success to support forecasting and performance improvement
• Support the continuous improvement of sales materials, playbooks, and processes

YOUR SKILLS

What we are looking for:

• 1+ years of experience in B2B sales, customer success, or account management
• Strong commercial mindset with the ability to identify opportunities, influence decisions, and close deals
• Excellent communication and presentation skills, with the ability to clearly articulate value to customers
• Proven ability to build trust and long-term relationships with customers and stakeholders
• High level of customer empathy and a strong commitment to delivering an outstanding customer experience
• Ability to manage multiple opportunities and customer accounts simultaneously in a structured way
• Proactive, self-driven, and comfortable taking ownership in a fast-moving startup environment
• Strong attention to detail and ability to work with CRM tools and sales data
• Willingness to occasionally travel for customer meetings, demos, and onboarding

You must have:

• Eligibility to work in Hong Kong
• Fluent English

Nice to have:

• Experience in robotics, construction, or exhibition
• Familiarity with sales pipellines, CRM systems (e.g. HubSpot, Salesforce)
• Experience in full-cycle sales or customer lifecycle management

WHY AUGUST ROBOTICS?

• A dynamic startup at the forefront of the robotics revolution
• High-impact role with direct influence on revenue growth and customer success
• Opportunity to own the full customer lifecycle from lead generation to long-term account development
• Exposure to cutting-edge robotics technology transforming construction and industrial workflows

An attractive remuneration package will be available to qualified candidates.