Operations Manager

Aether (HK) Company Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Start-up environment

Professional development opportunities

Job summary

Aether Education in Hong Kong is seeking an Operations Officer to manage daily center operations, scheduling, admissions coordination, and customer service to support tutors and students. You will greet visitors, handle inquiries, and ensure smooth administrative workflows in a fast-paced educational environment.

The role requires strong organizational skills, proficiency with Google Workspace and MS Office, and excellent communication in Cantonese, English, and Mandarin.

Qualifications

• 2+ years of experience in an administrative, operations, or coordinator role (education/tutoring/youth programs preferred but not mandatory)
• Outstanding organizational skills and attention to detail
• Strong customer service orientation with a friendly, calm, and professional demeanor
• Proficiency with Google Workspace (Docs, Sheets, Calendar), Microsoft Office, and basic CRM/scheduling software
• Excellent written and verbal communication skills (Cantonese, English, and Mandarin)
• Willing to work on Saturdays
• Ability to multitask in a busy, sometimes noisy environment
• High level of integrity when handling payments and sensitive student/family information

Responsibilities

• Oversee daily operations of the tutorial center, ensuring efficient processes and workflows
• Develop and implement operational policies and procedures to enhance productivity
• Manage scheduling and coordination of admissions consultants, tutoring sessions and staff assignments
• Monitor inventory and order supplies as needed to maintain a well-equipped center
• Assist in budgeting and financial management, including tracking expenses and revenue
• Greet and assist students, parents, and visitors in a friendly and professional manner
• Answer phone calls, respond to inquiries, and manage communications via email and social media
• Maintain an organized and welcoming reception area
• Schedule appointments and manage the calendar for admissions consultants, tutors and staff
• Handle administrative tasks such as filing, data entry, and maintaining student records

Skills

Administrative experience

Operations/Coordination

Customer service orientation

Google Workspace

Microsoft Office

CRM/Scheduling software

English Cantonese Mandarin

Tools

CRM software

Job description

Aether Education is an educational institution based in Hong Kong. We are not only educators but also co-creators of Hong Kong's educational ecosystem, well-versed in IB, A-Level, IGCSE, DSE, and other curricula, and familiar with the pathways and cultural differences of local prestigious and international schools. Our mission is to become Hong Kong's leading elite education consulting institution, crafting a path to success beyond academics for each student.

Position Overview

We are looking for a highly organized, proactive, and service-minded Operations Officer to keep our center running smoothly so tutors can focus on teaching and students can focus on learning.

Key Responsibilities

1. Operations Management

• Oversee daily operations of the tutorial center, ensuring efficient processes and workflows.
• Develop and implement operational policies and procedures to enhance productivity.
• Manage scheduling and coordination of admissions consultants, tutoring sessions and staff assignments.
• Monitor inventory and order supplies as needed to maintain a well-equipped center.
• Assist in budgeting and financial management, including tracking expenses and revenue.
• Greet and assist students, parents, and visitors in a friendly and professional manner.
• Answer phone calls, respond to inquiries, and manage communications via email and social media.
• Maintain an organized and welcoming reception area.
• Schedule appointments and manage the calendar for admissions consultants, tutors and staff.
• Handle administrative tasks such as filing, data entry, and maintaining student records

3. Client Relationship Management

• Build trust and long-term relationships with prospective and current families.
• Provide exceptional pre-sales and after-sales service to maximise client satisfaction and referral business.
• Coordinate trial lessons, diagnostic assessments, and consultation sessions.
• Participate in open days, school fairs, webinars, and off-site promotional events.
• Contribute ideas and content for social media, newsletters, and success stories (subject to company approval).

Qualifications & Experience

• 2+ years of experience in an administrative, operations, or coordinator role (education/tutoring/youth programs preferred but not mandatory)
• Outstanding organizational skills and attention to detail
• Strong customer service orientation with a friendly, calm, and professional demeanor
• Proficiency with Google Workspace (Docs, Sheets, Calendar), Microsoft Office, and basic CRM/scheduling software
• Excellent written and verbal communication skills (Cantonese, English, and Mandarin)
• Willing to work on Saturdays
• Ability to multitask in a busy, sometimes noisy environment
• High level of integrity when handling payments and sensitive student/family information

What We Offer

• A competitive salary and benefits package
• A key role in a supportive, mission-driven start-up environment.
• Opportunities for professional development and growth.