Sr./ Customer Service Manager (Checker Role, Branch Operation )

OCBC Bank (Hong Kong) Limited; Hong Kong Island; On-site; HKD 420,000 - 660,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking a senior customer service professional to supervise counter service and ensure smooth branch operations in line with regulations. The role focuses on delivering high-quality customer service, resolving enquiries and complaints, and continuously improving processes for better customer experience.

The candidate should have a Diploma or above with at least 5 years of banking experience, strong communication and analytical abilities, and proficiency in

Qualifications

• Regulatory knowledge of banking operations.
• Customer-oriented with good communication.
• Strong numerical and analytical abilities.
• Ability to work under pressure and self-motivate.

Responsibilities

• Supervise counter service to ensure smooth and efficient branch operation in accordance with regulations, policies and guidelines.
• Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints.
• Review branch operation procedures regularly to enhance work process and customer experience.
• Identify opportunities for promoting banking products and services.
• Assist with ad hoc projects as assigned.

Skills

Customer service

Communication

Interpersonal skills

Analytical skills

Numerical skills

English/Chinese/Putonghua

Education

Diploma or above

Tools

Microsoft Office

Job description

Supervise counter service to ensuresmooth and efficientbranch operation in accordance with the relevant regulations, policies and guidelines

Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints

Review branch operation procedures regularly to enhance work process and customer experience

Identify opportunities for promoting banking products and services

Assist with ad hoc projects as assigned

What We Are Looking For:

Diploma or above

Minimum 5 years’ banking experience

Solid knowledge of banking operation procedures, general banking products and regulatory requirements

Customer-oriented with good communication and interpersonal skills

Good analytical and numerical skills

Strong self-motivation, independent and able to work under pressure

Proficiency in Microsoft Office

Proficiency in both written and spoken English, Chinese and Putonghua

Candidate with more experience may be considered as Senior Customer Service Manager