Assistant Branch Operation Manager (Checker) (Retail Banking)

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Classy Wheeler Limited is seeking an Assistant Branch Operation Manager (Checker) in Hong Kong. This role requires supervising counter services and ensuring compliance with bank guidelines while maintaining exceptional customer service.

The ideal candidate will have a Bachelor’s degree, at least 1 year of banking experience, and strong communication skills in English and Chinese. Candidates with HKSI and IIQE qualifications are preferred. This position is permanent with a focus on team collaboration.

Qualifications

• Minimum of 1 year of experience in banking operations, with mandatory experience as a branch checker.
• Proficiency in English, Chinese, and Putonghua required.
• Preferred qualifications include HKSI Papers and IIQE Papers.

Responsibilities

• Supervise counter services to ensure smooth operations.
• Ensure compliance with bank rules and regulations.
• Manage counter staff and provide ongoing guidance.

Skills

Exceptional customer service

Team collaboration

Communication skills

Risk awareness

Education

Bachelor’s degree in Business Administration, Finance or related disciplines

Job description

Assistant Branch Operation Manager (Checker) (Retail Banking)

A leading commercial bank providing a comprehensive range of financial services, retail banking, and corporate banking solutions.
Location: Branch Office
Nature: Permanent

Job Description

• Supervise counter services to ensure smooth, efficient, and high-quality day-to-day operations.
• Maintain a strong focus on delivering exceptional customer service at the branch level.
• Ensure all branch operations comply with bank rules, guidelines, procedures, and regulatory ordinances.
• Oversee daily transactions and perform essential branch checker duties to mitigate risks.
• Manage counter staff, provide ongoing guidance, and foster a collaborative team environment.

Job Requirements

• Bachelor’s degree or higher in Business Administration, Finance, or related disciplines.
• Minimum of 1 year of experience in banking operations, with mandatory experience as a branch checker.
• Strong team player possessing excellent communication skills and high risk awareness.
• Proficiency in both written and spoken English, Chinese, and Putonghua.
• Passes in HKSI Papers 1, 7, 8 (or equivalent), IIQE Papers 1, 2, 3, 5, and the MPF Intermediaries Examination are preferred; candidates without these qualifications must sit for and pass the examinations within the 6-month probationary period.