Snr Desktop Support Engineer

RAYTON SOLUTIONS PTE. LTD.; Hong Kong; On-site; HKD 413,000 - 620,000; Full time

Job summary

RAYTON SOLUTIONS PTE. LTD. is seeking a highly skilled Senior Desktop Support Engineer to join our IT team at Changi Airport.

You will provide advanced technical support to end-users, act as escalation point for complex issues, and mentor junior staff while ensuring reliable operation of desktops, laptops, mobile devices, and related peripherals. You will work with infrastructure, network and security teams, document solutions, and contribute to IT projects like upgrades and hardware refresh

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or related discipline.
• Minimum of 4 years IT support experience, with at least 2 in a senior or lead role.
• Strong expertise in Windows and macOS environments and Microsoft 365.
• Experience with Active Directory, ITSM platforms (ServiceNow, Jira), and ITIL practices.
• Solid networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and problem-solving with strong customer service orientation.

Responsibilities

• Provide desktop, laptop, and mobile device support for end-users.
• Troubleshoot hardware, software, and network issues; escalate as needed.
• Install and maintain operating systems, applications, and security tools.
• Ensure compliance with IT policies and security standards.
• Collaborate with infrastructure, network, and security teams.
• Document solutions and update knowledge bases.
• Mentor and train junior IT staff.
• Assist in IT projects, upgrades, and hardware refresh cycles.
• Deliver high-quality support to senior leadership and VIP users.

Skills

Windows & macOS

Microsoft 365

Networking fundamentals

Communication

Customer service

Education

Diploma/Degree in Information Technology or related discipline

Tools

Active Directory

ServiceNow

Jira

Microsoft 365 Admin

Job description

Location : Changi Airport

5 day work week : Monday to Friday

Job Title: Senior Desktop Support Engineer

About the Role

We are seeking a highly skilled and motivated Senior Desktop Support Engineer to join our IT team. In this role, you will provide advanced technical support to end-users, ensuring smooth operation of workplace technologies and a high standard of customer service. You will serve as an escalation point for complex technical issues, mentor junior team members, and contribute to IT initiatives that enhance the efficiency and reliability of our systems.

Key Responsibilities

• Deliver timely and professional support for desktops, laptops, mobile devices, and related peripherals.
• Troubleshoot and resolve hardware, software, and network connectivity issues, acting as an escalation point for the support team.
• Install, configure, and maintain operating systems, applications, and security tools across multiple platforms.
• Ensure compliance with IT policies, security standards, and best practices.
• Partner with infrastructure, network, and security teams to resolve cross-functional issues.
• Document technical solutions, maintain support knowledge bases, and improve IT processes.
• Provide guidance, training, and mentorship to junior IT support staff.
• Assist in IT projects such as system upgrades, hardware refresh cycles, and application rollouts.
• Deliver high-quality support for senior leadership and VIP users.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or related discipline.
• Minimum of 4 years of relevant IT support experience, with at least 2 years in a senior or lead role.
• Strong expertise in Windows and macOS environments, Microsoft 365, and enterprise collaboration tools.
• Familiarity with Active Directory, ITSM platforms (e.g., ServiceNow, Jira), and ITIL practices.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation with the ability to engage effectively with stakeholders at all levels.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• CompTIA A+ / Network+ / Security+
• Apple Certified Support Professional (if relevant to the environment)