Senior Deskside Support Engineer (22-28K)

Swing Consulting Limited; Hong Kong; On-site; HKD 245,520 - 312,480; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Job summary

A leading IT support firm in Hong Kong is seeking a Senior Deskside Support Engineer to provide on-site technical support for VIP users. This role involves troubleshooting hardware and software issues across various platforms, including Windows OS and mobile devices. The ideal candidate should have a diploma in IT, at least 3 years of experience, and excellent communication skills in Cantonese, English, and Mandarin. The salary ranges from 22K to 28K HKD depending on experience, along with annual leave and a 5-day work week.

Qualifications

• 3+ years of related work experience is preferred.
• Solid knowledge of desktop, networking, and general PC applications.
• Skills in problem-solving via remote support.

Responsibilities

• Provide on-site technical support services for VIP users.
• Troubleshoot hardware and software related issues.
• Support users with network connectivity issues.

Skills

Technical support for VIP users

Troubleshooting hardware and software issues

Network connectivity support

Problem-solving skills

Excellent communication skills

Education

Diploma in IT, computer science, or a related field

Tools

Windows OS

M365/O365

Apple MAC OS

Android/iOS

Job description

SW8864 |10 Apr 2026 Senior Deskside Support Engineer (22-28K)

• Provide on-site technical support services (incident & request) for VIP users.
• Troubleshoot hardware & software related issues, including M365/O365, desktop / laptop windows OS platform, Apple MAC OS platform, Android/IOS, Anti-Virus, VC support (MS Team, Webex, Zoom) etc.
• Support users with network connectivity issues i.e. device configuration, IP addressing, LAN/WAN, VPN, direct TCP/IP output.
• Assist in resolving any ad-hoc tasks and urgent issues.

• Diploma holder in IT, computer science or a related field.
• 3+ years of related work experience is preferred.
• Solid knowledge on desktop, networking, and general PC applications (Window 11, M365); Mobile device support such as iPhone, iPad, Android
• Skills in problem solving via remote (phone, email and in person).
• Excellent communication skills in Cantonese, English, and Mandarin.
• 22-28K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week