End-User IT Support Engineer: Desktop & Hardware Pro

Swing Consulting Ltd.; Hong Kong; On-site; HKD 256,680 - 312,480; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Exposure to Multinational Company

Job summary

A leading consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support and troubleshooting for both hardware and software issues. You'll assist in setting up computers, monitoring IT systems, and configuring operating systems. The ideal candidate has a Higher Diploma in a related field and at least 1 year of experience in end user support. Proficiency in English is required, while Mandarin is an advantage. This role offers a competitive salary and modern work environment.

Qualifications

• At least 1 year of experience in end user support.
• Fluent in English; knowledge of Mandarin is an advantage.
• Good attitude and customer service skills.

Responsibilities

• Provide technical support and troubleshooting to end users.
• Set up computers and install software systems.
• Assist in monitoring IT system operations.
• Install, configure, and maintain desktop operating systems.
• Respond to ad-hoc issues and service requests.

Skills

Technical support

Troubleshooting

Good communication skills

Customer service

Education

Higher Diploma in Computer or related discipline

Job description

SW8642 |29 Apr 2024 Deskside Support Engineer (23-28K)

• Provide technical support and troubleshooting to end user on both hardware, software, and other related computer services.
• Physically set up computers and software system installation.
• Assist in development and implementation of IT guidelines and procedures.
• Assist in monitoring and ensuring the normal operation of the IT system.
• Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
• Responding in a timely manner to ad-hoc issues and service requests.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Fluent in English and Mandarin is advantaged.
• Good attitude, Good customer service, Well communication and documentation skill.
• 23-28K
• 10-15 Days Annual Leave
• 5-day Work Week
• Exposure to Multinational Company