Desktop Service Engineer - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A fast-growing IT services provider in Hong Kong is seeking an IT Support Technician to deliver on-site user support and maintain IT systems for various clients. The ideal candidate should have a Higher Diploma in IT, 2 years of experience in desktop support, and be proficient in Microsoft Windows and related applications. Strong communication skills in both English and Chinese are essential for this role, which involves local travel and offers a 5-day work week.

Qualifications

• 2 years working experience in user desktop support.
• Proven knowledge of LAN networks and server operations.
• Familiar with Lenovo, Dell, HP hardware and mobile devices.

Responsibilities

• Provide on-site user support for clients.
• Maintain clients' IT systems including desktops and laptops.
• Install, troubleshoot, and maintain applications and operating systems.

Skills

User desktop support

Windows Operating Systems

Time management

Communication skills

English proficiency

Chinese proficiency

Education

Higher Diploma in Information Technology or related disciplines

Tools

ServiceNow

Microsoft Office/OFF365

Adobe

Anti-Virus software

Job description

Fast-growing IT & network service solutions provider

Job Description

• Provide On-site Client User support both ad-hoc and scheduled, supporting various Clients normal daily operations and User support queries
• Maintain various Clients IT Systems which cover Desktops, Laptops, Printers and Desk Phones & Mobile devices
• Responsible for Application support, installing, troubleshooting and maintenance on application and operating system level
• Support Patching, Upgrading and Software and Hardware installation
• Able to escape issues to correct Team, providing diagnosis and troubleshooting steps
• Carry out Regular Preventive Maintenance to clients
• Setup Domain User accounts, Outlook Email, Applications and Mobile devices.
• Occasional assignment for IT Projects as and when required
• Familiar with Lenovo, Dell, HP Hardware and mobile devices
• Working with ServiceNow and other Ticketing Systems will be a plus
• Provide Technical Support to Team Members

Job Requirements

• Higher Diploma or above in Information Technology or related disciplines
• 2 years working experience of User desktop support, with basic LAN network and Server knowledge
• Proven solid knowledge in Microsoft Windows Operating Systems, Applications like MS Office/ OFF365, Outlook, Adobe, Anti-Virus
• Good command of English and Chinese with Putonghua a plus
• Willing to work at customer sites
• Local Travelling involved
• Good Time management with administrative updates to Helpdesk
• Strong communication skills and able to work independent
• 5 Days work