Senior UC & CC Solutions Architect

HKBN; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

HKBN is seeking a Senior Solution Consultant for UC & CC to lead pre-sales activities, design IP Telephony and contact center solutions, and present compelling demonstrations to clients.

You will translate client needs into technical designs, respond to RFIs/RFPs, engage with the sales team, and support handoffs to delivery. CCNP Voice is preferred; CCIE Collaboration welcomed; 5+ years in a solutions integration environment.

Qualifications

• 5+ years in solution architect or consultant roles with large integration firms.
• Experience in design and delivery of IP Telephony solutions with Cisco, Avaya, Mitel, Asterisk or MS Teams.
• Good knowledge of Telephony such as T1/E1 PRI, ISDN BRI, CO Trunks, SIP Trunks and FXS stations.
• Familiar with IP-PBX, IP phones, gateways, PoE switches, MCU and Video Conference systems; QoS for voice networks.
• Experience in Contact Center solutions with omnichannel and chatbot design would be an advantage.
• CCNP Voice certification; CCIE Collaboration credential is a definite advantage.

Responsibilities

• Supports pre-sales activity of Unified Communications and Contact Center solution offerings.
• Work closely with the sales team to identify business opportunities and turn them into revenues.
• Lead a business discussion, influence client's decisions, and maintain good relationships with clients.
• Be involved in client engagement activities to understand technical needs for the clients' business.
• Tailor-make competitive solutions and product collateral to clients; respond to RFI/RFP and translate requirements into a solution design.
• Present solution and conduct demonstrations to clients; assist in the project transition from sales to delivery teams.

Skills

Pre-sales & RFI/RFP responses

Solution architecture

Client engagement

Demonstrations & presentations

Sales collaboration

Education

High Diploma or above in IT/Computer

Tools

Cisco CCNP Voice

CCIE Collaboration (advantage)

Job description

HKBN is seeking a Senior Solution Consultant for UC & CC to lead pre-sales activities, design IP Telephony and contact center solutions, and present compelling demonstrations to clients.

You will translate client needs into technical designs, respond to RFIs/RFPs, engage with the sales team, and support handoffs to delivery. CCNP Voice is preferred; CCIE Collaboration welcomed; 5+ years in a solutions integration environment.