(Senior) Specialist, Technical Account Management

0030 上海支优商务咨询管理有限责任公司 (Shanghai Zhiyou Business Consulting Management Co., Ltd.); Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

0030 上海支优商务咨询管理有限责任公司 (Shanghai Zhiyou Business Consulting Management Co., Ltd.) is seeking an Enterprise Technical Account Manager in Hong Kong. This key role focuses on maintaining client relationships, providing expert technical support, and ensuring successful implementation of payment solutions.

The ideal candidate will have a strong technical background in internet technologies and extensive experience in customer engagement, analysis, and training. Proficiency in both English and Chinese is essential. Occasional travel to client sites may be required.

Qualifications

• 3 years of experience managing stakeholders.
• Proficiency in payments industry regulations.
• Strong skills in both technical and non-technical engagement.

Responsibilities

• Build and nurture long-term client relationships.
• Provide technical support and troubleshooting.
• Lead client training and workshops on products.

Skills

Analytical or technical role experience

Effective presentation skills

Communication and interpersonal skills

Results-oriented approach

Familiarity with API-based integration

Education

Bachelor’s degree in Computer Science, IT, Business, Economics, or Statistics

Tools

JavaScript

CSS

HTML

Job description

Enterprise Technical Account Management (TAM) – Join our team as a strategic partner to key clients, ensuring the success of their payment solutions with technical expertise.

Responsibilities

• Relationship Management: Build and nurture long‑term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand clients’ business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
• Training and Demo: Deliver merchant demonstrations and technical training, hold workshops and refreshers on our product offering, and keep clients up‑to‑date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients, working closely with cross‑functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gather customer feedback, document feature requests, and provide client‑derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up‑to‑date with industry trends, emerging technologies, and regulatory changes in the payments landscape and share relevant insights with clients to help them navigate the evolving environment.

Qualifications

• 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
• Effective presentation skills.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience in internet technologies and technical processes.
• Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API‑based integration methods and related tools/frameworks.
• Familiarity with front‑ and back‑end technologies (JavaScript, CSS, HTML, etc.).
• Excellent communication and interpersonal skills, capable of engaging with both technical and non‑technical stakeholders.
• Results‑oriented approach focused on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI‑DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Strong spoken and written proficiency in English and Chinese, and Mandarin speaking ability.