Technical Account Manager – Asia

Finserve.io; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Finserve.io in Hong Kong seeks an experienced Technical Account Manager to manage and grow enterprise client relationships across Asia and emerging markets. You will be the primary technical contact, driving onboarding, integrations and successful adoption of the platform.

The role requires deep API and payments knowledge, strong stakeholder management, and the ability to coordinate across product, operations and compliance teams. Fluency in English and Chinese is highly valued.

Qualifications

• 5+ years' experience in Technical Account Management or similar client-facing technical role.
• 2+ years' fintech/payments industry experience.

Responsibilities

• Act as the primary technical point of contact for a portfolio of enterprise clients across Asia.
• Lead client onboarding, technical implementation and integration with the payment platform.
• Collaborate with client engineering and product teams to troubleshoot issues and ensure reliable payment operations.
• Coordinate with Product, Operations, Compliance and IT Support to deliver tailored payment solutions.
• Monitor client performance, identify issues and recommend improvements to system efficiency and customer experience.
• Translate client requirements into actionable technical specifications for internal teams.
• Deliver product demonstrations, API guidance and technical training to client engineering teams.
• Lead technical discussions, workshops and strategic client meetings.
• Build long-term client relationships by providing proactive technical guidance and ensuring ongoing platform adoption.

Job description

An international fintech company specialising in local and cross-border payment solutions across emerging markets. Its technology platform enables global businesses to accept payments in local currencies through locally preferred payment methods, supporting seamless international expansion.

Through strategic partnerships and continued investment in its payment infrastructure, the company is expanding its global reach and strengthening its capabilities across key international markets.

The Opportunity

We are seeking an experienced Technical Account Manager to manage and develop relationships with enterprise clients across Asia and other emerging markets.

This is a client-facing technical role that combines payment technology expertise, relationship management and implementation delivery. You will act as the primary technical point of contact for key clients, ensuring successful integrations, resolving technical challenges and helping customers maximise the value of the platform.

The ideal candidate will have a strong understanding of APIs, payment systems and technical integrations, alongside the ability to build trusted relationships with senior stakeholders and coordinate effectively across cross-functional teams.

Key Responsibilities

• Act as the primary technical point of contact for a portfolio of enterprise clients.
• Lead and coordinate client onboarding, technical implementation and integration with the company's payment platform.
• Work closely with client engineering and product teams to troubleshoot technical issues and ensure reliable payment operations.
• Collaborate with internal Product, Operations, Compliance and IT Support teams to develop and deliver tailored payment solutions.
• Monitor client performance, identify potential issues and recommend improvements to system efficiency, reliability and customer experience.
• Translate client requirements and feedback into clear, actionable technical specifications for internal teams.
• Deliver product demonstrations, API guidance and technical training to client engineering teams.
• Lead technical discussions, workshops and strategic client meetings.
• Build long-term client relationships by providing proactive technical guidance and ensuring successful ongoing platform adoption.

Requirements

• At least 5 years' experience in Technical Account Management, Solutions Engineering or a similar client-facing technical role.
• A minimum of 2 years' experience in fintech, ideally within payments or payment technology.
• Strong technical knowledge of APIs, payment systems and systems integration.
• Demonstrable experience managing complex technical implementations and enterprise client relationships.
• Excellent troubleshooting, analytical and problem-solving skills.
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders, including C-level executives.
• Strong stakeholder management and cross-functional collaboration skills.
• Fluency in Chinese and English; additional languages would be an advantage.

What You'll Bring

• A customer-focused approach with the ability to build credibility and trust.
• A proactive mindset and the confidence to take ownership of technical challenges.
• The ability to balance technical detail with commercial and customer priorities.
• Strong organisational skills and the ability to manage multiple client implementations and relationships simultaneously.
• An interest in international payments, fintech innovation and emerging markets.