Solutions Manager (Payments)

Confidential; Hong Kong; Remote; HKD 900,000 - 1,400,000; Full time

Job summary

Confidential, a leading digital asset platform with a remote-first culture, is seeking a Partnerships Solutions Lead who will be the external face of our conversations with merchants, fiat channels, OTC desks and value-added services. You’ll translate partner needs into feasible solutions and drive them from the first call through testing to launch.

You’ll draft integration strategies, provide docs and test environments, and coordinate with product, engineering and compliance to deliver clear,

Job description

We are one of the world's earliest and most established digital asset platforms, serving tens of millions of users across global markets. Consistently ranked among the top exchanges worldwide, we support a comprehensive suite of trading and wealth management products across thousands of digital assets. With thousands of employees spanning key financial hubs globally, we operate with a remote-first, high-autonomy culture that attracts talent who thrive in fast-moving, intellectually demanding environments. We are building the financial infrastructure of the next era of the internet.

Why this role

Every partnership starts with a technical conversation: what the partner needs, whether we can support it, and how quickly they can go live. You'll be the external face of that conversation across several business lines, from financial accounts and fiat channels to OTC and value-added services. You'll assess feasibility early, shape the solution, and take partners from first call through testing to launch. Within 12 months, partners onboard faster, documentation answers common questions before they're asked, and product, engineering, compliance, and business teams receive clear requirements instead of loose requests.

What you'll do

• Represent product and technology in meetings with merchants and service providers, and run them independently
• Turn a partner's early requirements into a feasibility assessment and solution design, with written materials that support the business decision
• Take standard integrations from kickoff to go-live: provide integration docs and test environments, answer technical questions, and drive joint testing to launch
• Build and maintain the materials partners rely on, including integration guides, API references, and FAQs
• Move partner requests through product, engineering, compliance, and business teams until each one closes
• Cover partnerships across financial accounts, fiat channels, OTC, and value-added services

What you'll bring

• Has worked in solutions, pre-sales, technical support, or business-technical liaison at a payments, fintech, or API-led company, and reads API documentation comfortably
• Knows the common integration methods (API, H5, SDK) and the technical steps behind clearing, settlement, and reconciliation
• Turns a partner's needs into a solution others can evaluate, and writes it up clearly
• Leads external technical meetings independently and brings internal teams along; bilingual in Chinese and English, across time zones

Bonus

• Has worked with crypto assets, an exchange, or cross-border payments
• Has supported partners across more than one product line