Senior Specialist, Technical Account Management

0009 Checkout Limited (HK); Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Benefits offered by this job

Flexible hybrid working model

Job summary

0009 Checkout Limited (HK) is seeking an Enterprise Technical Account Manager to build and maintain strategic relationships with key clients in Hong Kong. The role involves optimizing payment solutions and ensuring customer satisfaction through expert technical support.

Ideal candidates should have 2+ years of relevant experience, possess strong analytical and communication skills, and be familiar with payment industry regulations. The position offers a hybrid working model with flexibility in office attendance.

Qualifications

• 2+ years of experience in an analytical or technical role managing stakeholders.
• Familiarity with payments industry regulations and frameworks.
• Good speaking and writing in English and Chinese, and speaking Mandarin.

Responsibilities

• Build and nurture long‑term relationships with key clients.
• Provide expert guidance on technical inquiries and resolve issues promptly.
• Stay up-to-date with industry trends and share insights with clients.

Skills

Analytical skills

Technical communication

Presentation skills

Customer satisfaction focus

Stakeholder management

Education

Bachelor's degree in Computer Science or equivalent

Tools

API integration methods

JavaScript

HTML

CSS

Job description

Enterprise Technical Account Management (TAM)

In this role, you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving technical issues, optimizing their payment solutions, and delivering exceptional service.

Responsibilities

• Build and nurture long‑term relationships with key clients, serving as their primary point of contact for technical matters.
• Understand clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Provide expert guidance and troubleshooting assistance, addressing technical inquiries, resolving issues promptly, and minimizing disruption to payment infrastructure.
• Help upselling efforts with merchant demonstrations and technical training, holding workshops and refreshers on product offerings.
• Lead and coordinate the addition of new payment solutions and technical migrations, working closely with cross‑functional teams to ensure on‑time delivery.
• Act as a conduit between clients and internal teams, gathering feedback and documenting feature requests to influence product roadmap.
• Stay up‑to‑date with industry trends, emerging technologies, and regulatory changes, sharing relevant insights with clients.

Qualifications

• 2+ years of experience in an analytical or technical role managing internal and external stakeholders.
• Effective presentation skills.
• Bachelor's degree in Computer Science, Information Technology, Business, Economics, or Statistics, or equivalent practical experience.
• Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Knowledge of API‑based integration methods and related tools/frameworks.
• Familiarity with front‑ and back‑end technologies (JavaScript, CSS, HTML, etc.).
• Excellent communication and interpersonal skills, engaging both technical and non‑technical stakeholders.
• Results‑oriented approach focused on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols (PCI‑DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good speaking and writing in both English and Chinese, and speaking Mandarin.

Benefits & Work Environment

• Hybrid working model offering flexibility, with three days per week in the office.