(Assistant) Manager, Payment Systems & Business Operations

Ambition; Hong Kong Island; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Ambition is seeking an experienced Manager to lead Payment Systems & Business Operations in Hong Kong. The role focuses on enhancing and implementing payment systems, coordinating with banks, regulators, and tech teams, and driving operational improvements.

Candidates should have strong background in payment operations, clearing & settlement, or related financial services, with proven leadership for the manager level. English and Chinese communication skills are essential.

Qualifications

• Degree in Business Administration, Banking, Finance, or Information Systems.
• Assistant Manager level: 2–5 years of relevant experience.
• Manager level: 8+ years with leadership or supervisory exposure.
• Experience in Payment Operations, Clearing & Settlement, Transaction Banking.

Responsibilities

• Support and manage strategic payment system enhancement and implementation projects.
• Coordinate with internal stakeholders, banks, regulators, technology teams, and business partners to deliver new initiatives and operational improvements.
• Conduct business analysis, process reviews, and feasibility assessments for new services and enhancements.
• Assist in the development and maintenance of operational procedures, business rules, and implementation documentation.
• Oversee and monitor payment, clearing, and settlement operations to ensure service quality and regulatory compliance.
• Manage operational incidents, issues, and stakeholder communications to ensure prompt resolution.
• Participate in service rollout, user onboarding, testing, and implementation activities.
• Drive process improvement and operational excellence initiatives across payment and clearing services.
• Prepare management presentations, business proposals, and stakeholder communications.

Skills

Payment Operations

Clearing & Settlement

Transaction Banking

Business Analysis

Project Management

Service Delivery

Financial Market Infrastructure

Payment Systems (FPS/CHATS/SWIFT/RTGS)

Stakeholder Management

English & Chinese Communication

Education

Degree in Business Administration/Banking/Finance/IS

Job description

(Assistant) Manager, Payment Systems & Business Operations

Assistant Manager / Manager, Payment Systems & Business Operations

This is an excellent opportunity for candidates from payment operations, clearing & settlement, transaction banking, business analysis, project management, or financial services backgrounds who are looking to play a key role in driving industry-wide initiatives.

Key Responsibilities

• Support and manage strategic payment system enhancement and implementation projects
• Coordinate with internal stakeholders, banks, regulators, technology teams, and business partners to deliver new initiatives and operational improvements
• Conduct business analysis, process reviews, and feasibility assessments for new services and enhancements
• Assist in the development and maintenance of operational procedures, business rules, and implementation documentation
• Oversee and monitor payment, clearing, and settlement operations to ensure service quality and regulatory compliance
• Manage operational incidents, issues, and stakeholder communications to ensure prompt resolution
• Participate in service rollout, user onboarding, testing, and implementation activities
• Drive process improvement and operational excellence initiatives across payment and clearing services
• Prepare management presentations, business proposals, and stakeholder communications

Requirements

• Degree holder in Business Administration, Banking, Finance, Information Systems, or related disciplines
• Assistant Manager level: 2-5 years of relevant experience
• Manager level: 8+ years of relevant experience with leadership or supervisory exposure
• Experience in one or more of the following areas:
• Payment Operations
• Clearing & Settlement
• Transaction Banking
• Cash Management
• Business Analysis
• Project Management
• Service Delivery
• Financial Market Infrastructure
• Knowledge of payment systems such as FPS, CHATS, SWIFT, RTGS, or related banking applications is highly advantageous
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent communication skills in English and Chinese; Putonghua is an advantage
• Ability to work independently and manage multiple priorities in a dynamic environment

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