Senior Relationship Account Executive

HTK; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

HTK in Hong Kong seeks a Senior Relationship Account Executive to deliver tailor-made quad-play solutions to our Premier customers. You will meet VIP clients through on-site consultations, understand their needs and propose home automation, networking, fixed, broadband, and Pay TV packages to reinforce HTK Premier as a prestige brand.

You will build and maintain relationships, drive sales targets with high service standards, and work with internal teams to ensure seamless delivery.

Qualifications

• Diploma or above in any discipline.
• At least 3 years' experience in sales and customer service.
• Experience in telesales or Insurance is an advantage.
• Self-motivated, customer-oriented.
• Strong communication, negotiation and interpersonal skills.
• Candidates with more experience would be considered for Senior role.

Responsibilities

• Promote personalized one-stop quad-play products and services to HKT Premier customers.
• Develop and maintain strong relationships with potential and existing accounts; identify needs and provide tailored solutions including home automation, home networking, fixed, broadband and Pay TV.
• Drive and achieve assigned business targets and KPIs with high service quality.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Stay up-to-date with industry trends and innovations to provide clients with insights and recommendations.
• Liaise with external parties on potential partnerships; collaborate with architects, designers, contractors and IT managers to ensure timely, cost-effective delivery.

Skills

Communication skills

Project management

Negotiation

Interpersonal skills

Customer service

Self-motivation

Education

Diploma or above

Job description

Select how often (in days) to receive an alert:

Senior Relationship Account Executive

HKT Premier dedicates to serve the most prestige segment within the group. We provide selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Responsibilities

Promote and provide personalized one-stop-shop quad-play products and services to HKT's Premier customers

Actively develop and maintain strong relationships with potential and existing accounts, identify customer needs and provide tailored solutionsinclude but not limited to home automation, home networking, fixed, broadband and Pay TV to VIP accounts through on-site consultations so as to build up HKT Premier as a prestige brand

Drive and achieve assigned business targets and key performance indicators with high quality of service

Monitor account performance and identify opportunities for upselling and cross-selling

Stay up-to-date with industry trends and innovations to provide clients with the latest insights and recommendations

Liaise with external parties on potential partnership and identify business; work closely with top tier architects, interior designers, contractors and IT managers and other internal & external professions to ensure the project to be completed in a timely and cost effective way

Collaborate with internal sales, marketing, and operations team to ensure seamless service delivery

5-day work, shift duty is required

To succeed in this role

Diploma or above in any discipline

At least 3 years' experience in sales and customer service field, preferable in sizable company

Relevant experience in Telesales/ Insurance industry would be an advantage

Self-motivated, positive, and customer-oriented manner

Good communication, project management, negotiation, and interpersonal skill

Candidates with more experience would be considered as Senior Relationship Account Executive