Senior / Relationship Account Executive (HKT Premier)

HKT Services Limited; Hong Kong; On-site; HKD 167,000 - 335,000; Full time

Benefits offered by this job

Attractive commission and bonus Schems

Overseas incentive travel

Housing allowance (for applicable posi

14 days of paid annual leave

Birthday leave

Staff referral bonus

Comprehensive training and clearcareer

Medical benefits (outpatient and Hosp)

Job summary

HKT Services Limited is recruiting a Senior Relationship Account Executive to promote and up-sell quad-play services to Premier customers in Lai Chi Kok. You will build long-term relationships with VIP accounts, tailor solutions across home automation, networking, fixed broadband and Pay TV, and drive daily targets with high service standards.

Responsibilities include on-site consultations, coordinating with internal teams, staying ahead of industry trends, and identifying upsell opportunities

Qualifications

• Diploma or above in any discipline.
• At least 3 years’ experience in sales and customer service.
• Relevant experience in Telesales would be an advantage.

Responsibilities

• Promote and provide personalized one-stop-shop quad-play products and services to HKT’s Premier customers.
• Develop and maintain strong relationships with potential and existing accounts; identify customer needs and provide tailored solutions.
• Drive and achieve assigned business targets and KPIs with high service quality.
• Monitor account performance and upsell/cross-sell opportunities.
• Stay up-to-date with industry trends to provide clients with insights and recommendations.
• Collaborate with internal teams and external partners to ensure timely, cost-effective project delivery.
• 5-day work; shift duty is required.

Skills

Sales experience

Customer service

Communication

Education

Diploma or above in any discipline

Job description

Responsibilities

• Promote and provide personalized one-stop-shop quad-play products and services to HKT’s Premier customers
• Actively develop and maintain strong relationships with potential and existing accounts, identify customer needs and provide tailored solutions include but not limited to home automation, home networking, fixed, broadband and Pay TV to VIP accounts through on-site consultations so as to build up HKT Premier as a prestige brand
• Drive and achieve assigned business targets and key performance indicators with high quality of service
• Monitor account performance and identify opportunities for upselling and cross-selling
• Stay up-to-date with industry trends and innovations to provide clients with the latest insights and recommendations
• Liaise with external parties on potential partnership and identify business; work closely with top tier architects, interior designers, contractors and IT managers and other internal & external professions to ensure the project to be completed in a timely and cost effective way
• Collaborate with internal sales, marketing, and operations team to ensure seamless service delivery
• 5-day work, shift duty is required

To succeed in this role

• Diploma or above in any discipline
• At least 3 years’ experience in sales and customer service field, preferable in sizable company
• Relevant experience in Telesales industry would be an advantage
• Self-motivated, positive, and customer-oriented manner
• Good communication, project management, negotiation, and interpersonal skill
• Candidates with more experience would be considered as Senior Relationship Account Executive

Working location

• Lai Chi Kok

Employee Benefits: (Subject to terms and conditions)

• Attractive commission and bonus schemes
• Special performance bonus
• Overseas incentive travel
• Housing allowance (for applicable positions)
• 14 days of paid annual leave
• Birthday leave
• Staff referral bonus
• Comprehensive training and clear career progression ladder
• Medical benefits (outpatient and hospitalization coverage)
• PCCW Group staff shopping discounts

Suitable for applicants who:

• Have sales or customer service experience
• Want to develop a high-income career
• Enjoy building long-term relationships with customers

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  ## More Job Information

  • 15000 - 30000 / MONTH

  Job Function

  • 推廣 · 銷售 · 客戶服務 - 其他職位

  Location

  • 荔枝角

  Employment Term

  • 全職

  Education

  • 文憑或相等程度