Senior Manager - Examinations Administration (General Administration) (Ref: IP/10/350)

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the role of Head of General Administration, reporting to the Head of the International and Professional Examinations Division. You will lead the General Administration Team to ensure smooth operation of the Division, including budget planning, recruitment and facilities management.

Applicants should hold a Bachelor Degree and at least 10 years’ experience, with 8 years in supervisory or managerial roles in education

Qualifications

• Bachelor degree and 10+ years' experience, with 8+ years in supervisory/managerial role.
• Good knowledge of education administration or examination operation.
• Experience in customer service, complaint handling and problem solving.
• Competent in business administration, development and negotiation.
• Strong leadership and management skills.
• Excellent interpersonal, organisation, analytical and communication skills.
• Able to work under pressure and irregular hours.
• Fluent in written and spoken English and Chinese including Putonghua.

Responsibilities

• Lead the General Administration Team to ensure smooth operation of the Division.
• Oversee budget planning, implementation, monitoring and reporting.
• Manage requisitions, payments, remittances and fee collections.
• Recruitment and briefing of examination personnel and related payments.
• Maintain facilities, equipment and supplies for paper and computer-based examination centres.
• Recruit full-time and temporary staff and arrange training.
• Maintain communications with other divisions and prepare reports.
• Assist Head in leading special projects and minor examinations planning.

Skills

Leadership

Communication

Problem solving

Customer service

Organisation

Analytical skills

Attention to detail

Bilingual English/Chinese

Education

Bachelor Degree in any discipline

Job description

Duties

Reporting to the Head of the International and Professional Examinations Division, the appointee will lead the General Administration Team to perform various general administrative and management duties to ensure the smooth and efficient operation of the Division. Responsibilities include budget planning, implementation, monitoring and reporting; handling of requisitions and payments and remittances and fee collections; recruitment, briefing/training and appointment of examination personnel and related service payments; maintaining facility operation and equipment and supplies for the paper and computer based examination centres in various HKEAA premises; recruitment of full-time and temporary staff and related training/development; maintaining effective communications with other divisions/units of the HKEAA; preparing various reports and submissions; effective document and record keeping; and managing customer service support and handling complaints. In addition, the appointee will assist the Head in leading the development and management of special projects as assigned to ensure thorough planning, execution and monitoring to ensure smooth progress and completion as well as planning and administration of minor examinations.

Requirements

• (a) A Bachelor Degree in any discipline and at least 10 years of relevant working experience, with not less than 8 years at the supervisory or managerial level in education-related or public sectors;
• (b) Good knowledge of education administration or examination operation;
• (c) Solid experience in customer service, complaint handling and problem solving;
• (d) Competent in business administration, development and negotiation;
• (e) Strong leadership, administration and management skills;
• (f) Excellent interpersonal, organisation, analytical and communication skills;
• (g) Be highly meticulous and able to work under pressure and irregular hours;
• (h) Proficiency in both written and spoken English and Chinese including Putonghua.

Employment Terms

The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Application Review Date

28 October 2026

Applications will be considered until the post is filled.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided by applicants will be treated in strict confidence and used solely for recruitment purposes. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement available on the HKEAA website (www.hkeaa.edu.hk).