Officer – Examinations Administration (Ref: SE/09/343)

Hong Kong Examinations and Assessment Authority; Hong Kong; On-site; HKD 320,000 - 420,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the post of Officer – Examinations Administration (Ref: SE/09/343). The role focuses on processing applications for special exam arrangements, coordinating with schools, candidates, and centres, and supporting examination operations.

The ideal candidate holds a Bachelor’s degree, with 5 years’ relevant experience; proficiency in English and Chinese; strong customer service and computer skills; and the ability to

Qualifications

• Bachelor’s Degree in any discipline.
• At least 5 years’ relevant working experience, preferably in education-related sectors.
• Experience in examination administration and customer service is an added advantage.
• Proficient in MS Office and Chinese word processing.

Responsibilities

• Process applications for special exam arrangements and coordinate with schools, candidates, centres and invigilation arrangements.
• Provide executive support in examination operations and handle irregularities and complaints.
• Support the implementation of computer application systems and office administration; supervise junior staff.

Skills

Interpersonal skills

Customer service

Attention to detail

Ability to work under pressure

Education

Bachelor's degree

Tools

MS Office

Chinese word processing

Job description

Officer – Examinations Administration (Ref: SE/09/343)

The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations.

We are looking for talented people to join hands with the HKEAA family in contributing to the provision of valid, reliable and equitable examinations and a range of assessment services to meet the educational and societal needs of the community. Applications are now invited for the following post:

Officer – Examinations Administration (Ref: SE/09/343)

Duties

• processing of applications for special exam arrangements from candidates with special needs and the subsequent arrangements such as liaison with schools and candidates, examination centre and invigilation arrangements, providing executive support in examination operations, and processing of examination irregularities and complaints.


• support the implementation of computer application systems, office administration and supervision of junior staff.

Requirements

• A Bachelor’s Degree in any discipline;


• At least 5 years’ relevant working experience, preferably in education-related sectors;


• Experience in examination administration and customer service is an added advantage;


• Excellent interpersonal and customer service skills with a good sense of service excellence;


• Proficient in computer applications including MS Office and Chinese word processing;


• Proficient in both spoken and written English and Chinese;


• Meticulous, mature, highly attentive to details, with the ability to work independently under pressure and manage multiple tasks simultaneously;


• Work on public holidays may be required subject to the exam operations.

Employment Terms

The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review

29 September 2026

Applications would be considered until the post is filled.

A detailed resume including your qualifications and experience, current/expected salary and earliest availability should be sent to the Manager - Human Resources, by quoting the position applied and reference number via email at @hkeaa.edu.hk. Due to the secrecy nature of HKEAA's job duties, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants not notified within 8 weeks from the application review date should consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website (http://www.hkeaa.edu.hk).